Carole Mcnutt Email & Phone Number

Salesforce Administration expert with extensive functional experience managing the Salesforce.com Business Systems Application, supporting critical business processes and assisting with Information Systems project management initiatives.• Motivated and results-oriented administrator with strong communication and interpersonal skills.• Responsible for ongoing system functionality, maintenance accessibility and updates; constant desire to learn new functionality.BUSINESS SYSTEMS APPICATIONS EXPERTISESalesforce.com

Listed skills include Telecommunications, Technical Support, Wireless, Salesforce.Com, and 21 others.

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  Application System Administrator

  Ribbon Communications

  2012 - Present - Westford, Ma

  Application System Administrator Provide user administration for key business systems applications including Salesforce, Host Analytics, Oracle, Concur, Agile, Okta and BOX.• Configuration and administration of Salesforce.com. by managing Dashboards, Reports, Security, User Accounts, Roles, Profiles, Permission Sets, Groups, Queues, and Sharing Rules for Salesforce.com. • Provide support to 1,500 + Salesforce.com users worldwide and act as Tier 1 support for all Salesforce.com cases.• Assist business with cleansing data points as required to maintain data integrity.• Create and terminate Business Systems Application accounts following company procedures and required approvals.• Responsible for ensuring that SOX business systems applications audits were completed and submitted on time each quarter.• Liaise with external auditors and internal auditors for SOX compliance and regulatory reporting controls related issues. • Participated in the implementation of new processes and action plans to ensure SOX compliance.• A Team player with attention to detail, excellent troubleshooting, analytical and interpersonal skills. • Work with minimal supervision completing work under tight deadlines.