Carol Gilbert

Carol Gilbert Email and Phone Number

Customer Relations Specialist @ Compass Health Network
St. Louis, MO, US
Carol Gilbert's Location
Greater St. Louis, United States
About Carol Gilbert

I am a dedicated professional with a strong work ethic, adaptability, and a commitment to excellence in every role I take on. My journey hasn’t followed a straight path, but each twist and turn has taught me resilience and the value of hard work.Starting my career while raising three children as a single mother, I quickly learned the importance of balancing family and work. I began in a part-time receptionist role at a medical office, and within six months, I transitioned to a full-time position. Over the course of nine years, I took on increasing responsibilities, ultimately managing the billing office, accounts receivable, collections, and medical transcription.In 2009, I relocated to Wisconsin to be closer to family and faced the challenge of finding new employment during a difficult economic period. Through perseverance, I secured a role in asset recovery at a local bank, which led to a full-time position. Soon after, I was offered an opportunity at AIG, where I began as a Small Business Underwriting Assistant. I quickly advanced to an Underwriter role, contributing significantly to the growth of our A&H Business Travel Accident product and maintaining strong relationships with brokers.Throughout my career, I have demonstrated a willingness to learn, a strong ability to adapt, and a commitment to putting my best foot forward in every situation. I pride myself on being a quick learner who excels in new and challenging environments. I am always ready to take on new opportunities and bring a positive, solution-oriented mindset to any team.

Carol Gilbert's Current Company Details
Compass Health Network

Compass Health Network

View
Customer Relations Specialist
St. Louis, MO, US
Website:
aig.com
Employees:
46350
Carol Gilbert Work Experience Details
  • Compass Health Network
    Customer Relations Specialist
    Compass Health Network
    St. Louis, Mo, Us
  • Aig
    Underwriter
    Aig Oct 2013 - Present
    Stevens Point, Wisconsin, United States
    Performed underwriting responsibilities including quote preparation, quote release, and follow-up with producers, plan changes, review of amendments, and plan exceptions, resulting in a 15% increase in accuracy and efficiency.Prepared and released quotes within authorized parameters, ensuring a 98% compliance rate with company standards.Implemented risk assessment methodologies to ensure adherence to loss ratio goals, achieving a 10% improvement in loss ratio performance.Reviewed, classified, evaluated, and priced standard lines within an established level of authority, resulting in a 20% increase in departmental results.Established and maintained relationships with an assigned group of agents and customers, understanding their needs and providing tailored products, leading to a 25% increase in customer satisfaction.Built relationships with customers by gathering inquiries, researching, and analyzing issues, and escalating problems as required, ensuring a 30% improvement in resolution times and customer understanding of A & H processes and procedures.Developed and led professional development initiatives and established open communication channels, resulting in a 15% increase in team morale and productivity.
  • Aig
    Underwriting Assistant
    Aig Jun 2010 - Oct 2013
    United States
    Performed data entry into a computer system database with a 99% accuracy rate, enhancing data integrity and supporting underwriting processes.Modified policies (amendments, midterm changes, or renewals) as dictated by the underwriter, reducing processing time by 20% through streamlined procedures.Processed documents with meticulous attention to detail, ensuring 100% compliance with state laws and regulations.Maintained a detail-oriented attitude, identifying and correcting errors in policy documents, which resulted in a 15% decrease in processing errors.Assisted underwriters in risk assessment and policy evaluation, contributing to a 10% increase in policy approval rates.
  • May Medical Group
    Billing Specialist
    May Medical Group Apr 2000 - Oct 2009
    Munford, Tennessee
    Processed data provided by medical coders, ensuring accuracy and compliance with billing regulations and procedures.Managed accounts receivable records and maintained comprehensive customer billing files, contributing to a streamlined billing process.Verified patient insurance coverage, ensuring accurate billing and reducing claim rejections by 15%.Monitored patient claims, including payments and denials, facilitating timely resolution of billing issues.

Carol Gilbert Education Details

Frequently Asked Questions about Carol Gilbert

What company does Carol Gilbert work for?

Carol Gilbert works for Compass Health Network

What is Carol Gilbert's role at the current company?

Carol Gilbert's current role is Customer Relations Specialist.

What schools did Carol Gilbert attend?

Carol Gilbert attended Waltonville Community High School, Dyersburg State Community College.

Who are Carol Gilbert's colleagues?

Carol Gilbert's colleagues are Aryanne Da Costa, Kristopher Frank, Denisa Vostrá, Talat Tüysüz, Ian Cummings, Cha Niepes, Patrícia Santos.

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