Carol Hoon Email & Phone Number

Singapore

Carol is a business transformation specialist with more than 30 years of experience. With a strong portfolio in business excellence, total quality management, organisation development, capability development, and talent management, her work involves training, consulting, coaching, mentoring, auditing, and assessing globally. A highly experienced practitioner, Carol’s expertise is in helping organisations build a sustainable business excellence framework. Her professional experience spans across a range of senior positions in human resources, consulting, training and as a senior assessor for Singapore Business Excellence Model. Companies she has worked with include manufacturing, retail, F&B, FMCG, hotels, schools, training institutions, government agencies, ministries and healthcare sector. Carol has distinguished achievements in introducing best practices to numerous organisations. Areas of expertise include, but not limited, to the following:• Business Excellence • Total Quality Management• Balanced Scorecard • Change Management & Culture Building• Lean, Six Sigma, Continuous & Productivity Improvement Programmes • Strategic Human Resource Management and Development Programmes• QEHS Management Systems Carol is able to build personal connection at all levels and translate complex ideas into actionable outcomes. Carol’s training style is interactive and promotes discovery learning to encourage participants to overcome challenges and unleash their full potential. Her motto is “possibilities with positivity”.

Singapore

The teaching role includes conducting lectures, tutorials, supervising assignments and marking papers. Topics are mainly in the area of Business Management, Business Excellence and HR Management.

Singapore

The role includes the design and conduct of the training for personal effectiveness, team effectiveness and soft skills topics for participants in SGUnited Skills (SGUS), SkillsFuture Career Transition Programme (SCTP) programmes. Career coaching and guidance has also been provided for the mid career transition professionals to help them transit to the healthcare industry.

Singapore

Under my leadership and using Emotional Intelligence and Possibility Mindset, the Company provides advice and offers ways the clients can broaden and build their resources to create the outcomes they want to achieve. Consulting & Coaching:This includes Strategic Workforce Planning, HR Best Practices, Talent Management, Career Development & Succession Planning, Leadership Coaching, Talent Reviews, Compensation and Employee Benefits Design, Employer Branding and People Practices, Policies & Compliance, Engagement Culture Survey, Emotional Intelligence Assessment, Work Redesign, Manpower Planning, etc. Training & Communications:This includes the design, review and conduct of training topics like leadership, employee engagement, organisation culture, positive emotions, emotional intelligence, performance appraisal, coaching, mentoring, Singapore employment laws etc. We also design and coach leaders for townhall sessions for communicating topics on Compensation and Benefits, Performance Management and Career Development . Accomplishments include the introduction of best practices in organisations in areas like internal communications, human resource capital management, business improvement and/or work redesign projects. We help clients achieve certifications in ISO Quality Management System series, People Developer Standards, Singapore Quality Class, Singapore Quality Award, School Excellence Model and Singapore Innovation Class.

Singapore, Asia Pacific

Reporting to the VP HR Asia Pacific, the role was responsible for the overall strategy in developing the organisational competency and inculcating a desired organisational culture towards the goal of being the Employer of Choice to attract, develop and retain talent. Working in collaboration with the global leaders (HQ Germany), country Presidents and country HR Managers, the role bridged the communication between the global and region (HQ Singapore) to put in place people development and sustainability strategies. Key areas include Talent Management & Development and Career & Succession Planning framework which were implemented in Asia Pacific & Oceania (mainly China, India, Japan, Malaysia, Thailand, Indonesia, Philippines, and Australia). Accomplishments include: • Articulated Employers Value Proposition and Employer of Choice for Asia Pacific & Oceania • Institutionalised Talent Development Framework across Asia Pacific & Oceania i.e. talent reviews, talent development roadmap, succession plan, bench strength, talent pipeline sourcing and placement, leadership assessments, career development, executive coaching for performance and mentoring for developing leadership competencies, management development programmes for job grades 15 and above • Implemented structured Employee Engagement Programme i.e. townhall communication sessions, roadshows, leadership and managerial forums, slogans, activities, etc. in the region • Institutionalised Leadership, Foundational and Functional Competencies and Programmes for the leadership pipeline for Country Leaders (e.g. Business Leaders, Account Directors, Flavourists and Perfumers, and HR department)• Facilitated annual strategic planning review for corporate departments, including 360-degree climate survey for the formulation of annual work plans and goal setting

Singapore, Asia Pacific

Responsible for the design, review, implementation and measurement of key HR framework eg. talent management, learning & development and performance management.ACCOMPLISHMENTS include: TALENT MANAGEMENT• Facilitated BoD talent review sessions for the Succession Plan for C-1 and C-2 • Confirmed the development plans for the potential successors for implementation• Formulated a 3-year engagement plan for talent acquisition at entry and mid career levels for engineers and technicians and milestone programmes for their professional and leadership development• Proposed a 5-year plan for talent development for scholars, high potentials and potential successors• Successfully made changes to the online performance management system and put in a comprehensive framework for the performance appraisal for ranking the officersLEARNING & DEVELOPMENT• Led the project team in the development of the company Learning Competency Model with a focus on engineering and technical competency clusters so as to form the basis for the engineering and technical succession plans and drafting the professional development milestone • In the mist of compiling a list of core competencies, the proficiency levels required for different designation levels and the corresponding training courses to provide a guide for the professional development of the Engineers in the power industry • Reviewed and streamlined training system and process to optimise the current resources and value add to stakeholders• Strengthened the tripartite relationships between employees, management and union through funded training programmes to help specific groups of employees eg. low wage employees as part of inclusive growth, new employees in the place-and-train initiative

Singapore

Singapore

Singapore

ACCOMPLISHMENTS include:TALENT MANAGEMENT• Responsible for the career management and competency development of the high potentials ranging from junior to top management levels.• Led in the facilitation with top management team when reviewing scholars, crafting programmes to groom high potentials and develop successors • Led in L&OD projects including Employer Branding, Employee Engagement, Job Competency Inventory, Job Evaluation, Mentorship Programme, Developmental Coaching Model, Benchmarking Projects, 360 degrees leadership feedback, etc.

Singapore

ACCOMPLISHMENTS include:HR Business Partner• Led a team of Business Units’ HR Partners in planning and implementing the full cycle of manpower needs including acquisition, development, placement and job rotation of a 1,500 strong workforce• Worked closely with Union to formulate policies and resolve employees related matters • Benchmarked, designed and recommended performance management framework, compensation packages, onboarding programmes, career pathing, etc. to help Business Units attract good candidates and retain high potentials Across the organisation• Led and championed the implementation of the Singapore Quality Award (Commendation Award) for People Category and People Developer Standard across the company and its associated companies in year 2006/7 leading to successful renewal of SQA (commendation award) in 2007 (People Category Champion)• Led the L&D and Talent Teams to achieve awards by Singapore Human Resource Institute (SHRI) in year 2008 i.e. Leading HR practice for Talent Management and Leading HR practice (special mention) for Learning & Development• Responsible for leading teams in providing HR strategies and solutions to improve on employer branding, talent acquisition, employee engagement, resource optimisation, employee retention scheme and leadership development and learning architecture

Singapore

Responsible for the full spectrum of the group HRD strategies and programmes.ACCOMPLISHMENTS include:LEARNING & DEVELOPMENT• Led a team of learning partners to strategically manage the Group’s training budget (S$3million per year, S$1million training grant in 2009/10) and learning plan by partnering with business managers to anticipate and respond to evolving business needs• Established framework including Organisation Competency Model, Engineering and Technical Competency Development, Subject Matter Expert Succession Plan, etc.• Reviewed L&D Portal, on-line Training Management System, Learning Roadshow, etc. • Responsible for rolling out the Leadership Competency Model and Talent Management Framework to subsidiaries in USA and China in the 2010 Talent Management Roadshow

Singapore

Responsible for providing consultancy services and training to help clients achieve certifications and awards including international and local certifications and awards eg. ISO 9000 Quality Management System, Business Excellence Models, Work Redesign and School Excellence Model particularly in the Human Capital and Customer Relations Segments.

Singapore

Singapore

China

Singapore

Executive Certificate, Family Business Management, Entrepreneurship, Strategic Management

Master Of Science (Msc), Human Resources Management And Services

Graduate Diploma In Business Administration, Business Administration And Management, General

Diploma In Education, Junior High/Intermediate/Middle School Education And Teaching

Bachelor Of Science (Bsc), Mathematics And Economics

Science, Gce 'A' Levels

Science, Gce 'O' Levels