Carolina Adami Ciolfi Email & Phone Number

Dublin, County Dublin, Ireland

● Log customer requests;● Troubleshoot and resolve any customer issues, keeping them informed on progress and ensuringproper documentation;● Monitoring and tracking incident resolution;● Developing and maintaining knowledge of customer and customer specific business environment;● Identify root causes for customer dissatisfaction and recommend solutions to improve overallcustomer satisfaction;● Assist with documentation of processes and procedures;● Comply with the company policies and procedures ensuring they are always adhered to;● Responsible for supporting the team to achieve the department’s key performance indicators.Achievements: I was awarded employee of the month twice, first in September 2022 with a total score of 93% and also in May 2023 with a total score of 100%, handling over15% of total PT market volume

Taubaté, São Paulo, Brazil

● Point of contact for all internal queries and managing response;● Ensure accurate invoicing, payment and expense processing for all relevant suppliers and assistcolleagues with same when required;● Liaise with third party service providers such as cleaning, building & facilities providers, supplierssuch as office stationery re-cycling etc;● Provide relevant documents, files and reports;● Serve customers in a busy, fast paced environment in an engaging, helpful, and friendly manner.

São Paulo, Brazil

● Internal auditing of stock and logistics procedures;● first point of contact for all queries via phone and email whilst actioning queries in a timely manner;● Ensure all delivery and transfer requests are processed quickly and to Company Policy;● Ensure the highest standard of housekeeping is observed in all back of house areas at all times.