Head Of Operations
CurrentManagement of the Loan Application function from application receipt through to loan approval/decline, loan administration from documentation to loan disbursement, and systems data input and control.Management of the individual client and corporate database.Workflow management and continuous improvement to maximise efficiency and effectiveness of processing for current and new products.Leading the management and development of IT systems to satisfy information requirements of internal and external stakeholders.Managing a client facing administration team.Leading relationship management with external software suppliers.Member of the senior management team to deliver the operational and strategic objective of the business.Managed the CCR Onboarding project.Led the GDPR project to ensure company was compliant in all aspectsMember of the European Review team for the Code of Good Conduct for European Microfinances