Carolina Ribeiro Email & Phone Number

Manaus, Amazonas, Brazil

Manaus, Brazil

- Developing Import Licenses for the Company's various customers, with extreme attention to details.- Verifying the Tax Classification (NCM) of the goods to be imported.- Assisting in the development of Import Declarations.

Paris, France

- Using excellent verbal and non-verbal communication skills to interact with guests as a Character Attendant and performing as a Disney Character.- Representing the four keys of the Walt Disney Company (Safety, Courtesy, Show, Efficiency) by ensuring my Character/Guest’s safety, maintaining guest satisfaction, keeping the work environment tidy and managing queue lines and appointments.- Working as part of a team with characters, character attendants, photographers and guest flow, to ensure a smooth experience for guests.

Orlando, Florida Area

- Managed and interacted with large crowds of national and international individuals while maintaining excellent guest service to provide a quality experience in a fast pace environment.- Received products from suppliers and made sure all products were scanned and that nothing was missing.- Worked closely with a team of Cast Members to ensure safe and efficient service, to maintain floor show-ready at all times in various Disney resorts and theme parks.

London, United Kingdom

- Promoting the Business School Employability Office, supporting students, specifically for the Erasmus (year abroad program), during events, workshops and other activities within the Business School.- Attending workshops to speak about experiences of going on Erasmus as well as assisting students with their Erasmus applications.- Assisting with front-of-house support to all students and maintaining high levels of customer care in dealing with student queries.- Assisting with coordinating events for the Business School Employability Office, including open days, recruitment fairs, presentations from professional bodies and recruiters.

London, United Kingdom

- Working quickly under pressure with a team to provide excellent guest service in a five-steps process of chocolate personalisation, including being consistent on tills and providing one-on-one interaction when printing and packaging up guests’ M&Ms.- Using interpersonal and communication skills to provide exceptional guest service and to create memorable experiences, by being able to provide direct support to the guest.- Being able to use logic and critical thinking to analyse which of the steps in the personalization process needs support and taking the initiative to assist team members at all times.- Using attention to details when personalizing and packaging the guest’s chocolate, in order to maintain the quality of the product and provide a memorable shopping experience.

London, United Kingdom

- Providing exceptional, friendly, and fast service when on the till calculating guests’ bill and change, and pouring beer during quick-service stadium events. - Delivering exceptional customer service by greeting and serving customers in a welcoming, friendly manner, and regularly checking on them to ensure satisfaction.- Using attention to details and organization skills to set up tables and to impeccably prepare the event’s space before guests’ arrival and clearing everything up in the end. - Hosting VIP events and friendly greeting guests personally as they arrive.- Resolving guests’ concerns in a prompt manner, ensuring their contentment by being friendly, kind and giving them full attention.

Manaus, Brazil

- Main point of contact for foreign clients and partners of the foundry sand recycling company, Portuguese and English skills, delivering excellent customer service, face to face and over the phone, to build effective relationships.- Using software packages, such as Microsoft Word, Outlook, Excel, to produce correspondence and documents and to maintain records, spreadsheets, and database of services, products, and vehicles bought by the company and bookkeeping.- Responsible for assisting in closing the deal of installing a Solar System in the company by translating for the CEO and seller of a German company in English and Portuguese.

Swindon, United Kingdom

- Sorting out post, answering the telephone and greeting students of an Educational Centre that provides a safe and friendly learning environment.- Recognized by the manager as an exemplary employee for taking initiative and always being willing to help.

Bachelor'S Degree, Videogames And Multimedia Design

Bachelor'S Degree, International Business

Bachelor’S Degree, International Business

Erasmus - Year Abroad Programme