Carolina Carrillo Email & Phone Number

New York, New York, United States

New York, New York

Greater New York City Area

Greater New York City Area

• Support on the onboarding, activation and training of stakeholders for new hotels on the Agoda platform
• Manage the execution of merchandising activities (special deals and promotions) for hotel partners
• Evaluate inbound support issues, establish the plan of action and coordinate the necessary resources to complete the required tasks
• Act as liaison between the connectivity team and market response teams to enable knowledge sharing and internal training processes
• Prepare reporting to evaluate performance of hotels against competitors and recommended promotion program participation to assist Market Managers in the preparation for QBRs.

Orlando, Florida Area

• Process check-ins by confirming reservations, issuing and activating room keys in an efficient manner while protecting private information.
• Processes all payment types such as room charges cash, credit or debit cards, foreign currency and more.
• Assist guests with any questions, comments or concerns and record them in the file for future reference in order to improve their experience.
• Complete designated cashier and closing reports in the computer system to ensure records are accurate.

Miami/Fort Lauderdale Area

• Deliver exceptional service to 20-50 guests per shift, determining their needs and providing them with an optimal dinning experience.
• Identifying triggers, clues in the dining room that help identify how to customize each guest experience to establish longer lasting connections.
• Utilize appealing and descriptive phrases to describe dishes as well as recommending plates to increase revenue and ensure guest needs are taken care off and any concerns are handled.handled.

Miami/Fort Lauderdale Area

• Develop in-depth market analysis to generate leads for expansion opportunities in Latin America and the Caribbean.
• Analyze and classify leads based on Starwood’s current market development strategy.
• Perform competitive analysis to support the strategic growth and development in Latin America and the Caribbean

Coral Gables

• Welcomed guests to the restaurant, escorting them to their table and also informing them of any special offers or meals to ensure customer satisfaction
• Ensured timely delivery of all food & beverage items to customers to ensure customer satisfaction
• Answered guest queries in a polite and helpful manner as well as resolve issues utilizing my entrepreneurship
• Organized stations and tables after closing the restaurant to ensure the restaurant was cleaned before and after hours of operation ensuring a healthy environment

Bogota, Colombia

• Enforced rules and regulations of recreational facilities in order to maintain discipline and ensure safety.
• Organized, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies in order to increase the attractiveness for customers ultimately increasing the revenue of the.
• Completed and maintain time and attendance forms as well as inventory lists to maintain organization and keep track of gross profit.

Bachelor Of Science (B.S.), Hospitality Management, Cum Laude

Activities and Societies: Tau Sigma National Honor Society, International Hospitality and Tourism Honors Society Eta Sigma Delta (Ή Σ Δ).

Bachelor'S Degree, Hospitality Administration/Management

Exchange program between Florida International University and Tianjin University of Commerce in Tianjin, China for the Spring semester 2015

Associate Of Arts (Aa), Pathway To Business Administration

Deans List

Education record

Activities and Societies: Model United Nations President of Student Council

Education record