Carolina Fox Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

I was brought on as PBC's Business Development Coordinator to oversee all tendering efforts, and lead systems and process improvements to build PBC's business development and tendering capability. In this role I led and directly contributed to successful bids with Federal, State and Local Government, including key procurement panels with Federal Government. I support our Directors and broader Business Development Team in their client relationship management and project management, as well as supporting our Australian Channel Partner network and triaging our SME clients enquiries. Most recently, I have been focusing on building our Channel Partner/Reseller engagement strategy and have been implementing and tracking multiple projects and initiatives in parallel to build that network including running webinars, building visual collateral and supporting materials to enable clients to utilise our solutions more confidently and competently.

In my role, I was responsible for creating and enhancing the onboarding process for new Agents, Client Services Managers, and Associates across 28 Company-owned offices in NSW. I served as the welcoming face of McGrath during a new starter's onboarding, handling technology induction, coaching, marketing plans, team introductions, and more. Additionally, I coordinated ongoing training, ensured compliance with Real Estate Legislation, and provided support to starters by addressing queries and guiding them toward solutions. I became proficient in various software and systems, managed multiple starters simultaneously, and handled various administrative tasks, collaborating with HR, Payroll, Front Office, Marketing, and Sales teams. Moreover, I played a crucial role in enhancing the overall onboarding experience through feedback analysis and process improvements.

Level 37, 259 George Street, Sydney

As Office Manager and Executive Assistant to the Chief Executive, I was responsible for managing all aspects of the operations of the Sydney office. This diverse and broad role exposed me to business strategy, marketing and digital initiatives, and event management. With a goal to apply my psychology skills in an organisational setting, my responsibilities included:- Executive support for the CEO and senior leadership team- Office, Property & Facilities Management- Event, Function & Project Management- Marketing & Communications Strategy Support

Sydney, Australia

With a focus on my Psychology major degree at Swinburne University, I became a Full-time Nanny for a family based in the Lower North Shore. My role consisted of the below responsibilities:• Full-time care of two children, 4 and 6 years old.• Driving to and from school and activities.• Co-ordination of day-to-day household chores.• Organisation of trades for house maintenance.• Cooking of meals for children and entire family.• Helping with homework and extra-curricular activities.• Additional babysitting on weekends and night shifts as needed.

Neutral Bay, New South Wales, Australia

Similar to my previous role, however with increased responsibilities, my experience in this role included:• Attaining new business and investments for the business.• Preparing a property for lease. • Advertising rentals and maintaining the leasing campaign.• Continuous strategising to secure tenants.• Being the main point of contact for new tenants throughout their move-in process.• Providing a 6-star service that is pursuant to a McGrath guarantee. • Liaising with high end investors and advising on property strategies to maximise return, including recommended property updates and improvements.• Negotiating rental price increases with tenants.• Property inspections including, routine, ingoing, outgoing, council, compliance and trades inspections.• Dealing with tradespeople on a day-to-day basis to coordinate repairs and maintenance, as well as large renovations and property updates.• Reporting, strategising and maintaining growth in own business portfolio.

Neutral Bay, New South Wales, Australia

My experience in this role included:• Preparing a property for lease. • Being the main point of contact for new tenants throughout their move-in process.• Providing a 6-star service that is pursuant to a McGrath guarantee. • Property inspections.• Dealing with tradespeople on a day to day basis to coordinate repairs and maintenance, as well as large renovations and property updates.

Mosman

I began my role at McGrath as a Executive Assistant and Client Services Manager to Scott Thornton out of the Mosman office. In this position I was able to learn the intricate steps of the listing & selling process as well as get an understanding of the art of negotiating. McGrath Mosman are experts in the residential markets of Sydney’s lower north shore and surrounding suburbs. The team at McGrath Mosman is committed to providing a six-star service experience for their clients, focusing on honest advice and a transparent approach. Our experienced agents pride themselves on delivering an unrivaled quality of customer service for every client. My experience in this role included:- Researching and preparing Market appraisals.- Supporting the selling and purchase processes.- Finalising the settlement processes, including liaising with conveyances regarding contract preparation.- Conducting building inspections and reports.- Liaising with tradespeople to undertake property updates and improvements for the sale process.- Vendor management in terms of preparing the property for sale.- Providing recommendations for property presentation and renovation advice.- Handling buyer enquiries and expectations.- Preparing and attending open for inspection appointments.- Liaising with external companies such as strata, council, and other trades.- Sales campaign management including diary management and marketing material.- Organisation of marketing schedules and recommendations. - Implementing business-enhancing scheduled agent marketing.- Other administrative duties including general filing & paperwork.

Mosman

I worked at Belle Property Mosman for one year which enabled me to put my existing skills into further practice in a new field and industry while learning a number of new skills. This role involved a large amount of customer service as well as administration and computer skills. Belle has a reputation to provide excellent six star service and quality marketing, which I was excited to be involved in.Belle Property Mosman and its sister office, Belle Property Neutral Bay are among the fastest-growing agencies on the Lower North Shore. They are proud to sell a full range of properties from modest apartments to prestige waterfronts, with every property receiving the same high-level attention as they strive to achieve the very best price. During my employment, Belle Property Mosman was awarded No. 2 Office for 2014 across Belle Property Australasia's 60+ office network.My experience in this position included:- Filing, archiving ensuring all compliance documentation is included.- Performing all exchanges for both Mosman & Neutral Bay offices.- Performing all settlements for both Mosman & Neutral Bay offices which involved calculating settlement summaries and trust account breakdowns.- Extensive reporting including office listings, office sales, office commissions, individual agent commissions, marketing reports, trust account reports.For more information about Belle Property, visit belleproperty.com.

Thornleigh

I worked with a young and enthusiastic team at McDonald’s Head Office for four and a half years throughout high school. I began in customer-facing roles and worked my way up to Crew Training. It was a great experience and I learned some invaluable skills such as team management, customer relations, and conflict management. My roles, responsibilities and achievements in this role included:- Maintaining a clean and tidy dining area for patrons.- Point of Sale service.- Cash handling. - Back area service including managing the food creation process. - Managing the drive-thru area including order-taking, and putting together customer orders.- Cafe management.- Restocking of cupboards and other areas. - Part of the food cost implementation team to minimise waste and maximise efficiency.- Took part in retail certification classes, attaining my Certificate II & III.- Managing children's parties.- Managing onboarding and training of new starters.

Bachelor Of Social Science (Psychology), Psychology

Activities and Societies: Student Mentoring ProgramThis degree taught me skills fundamental to the science and practice of psychology such.

High School Certificate

I attained my high school certificate from Loreto Normanhurst. Loreto Normanhurst is a private, Roman Catholic, day and boarding school.

Certificate Ii And Iii In Retail Services, Retail Services

I was certified with Certificate II in Retail Services and Certificate III in Retail Services by NSW Department of Education.