Carolina Gurvich Email & Phone Number

Argentina

Establish performance metrics aligned with company-level Matching Performance OKR (including speed, quality).Align capacity planning with revenue forecasts to sustain hyper growth.Optimize roles and responsibilities, along with playbooks, to deliver a world-class customer experience.Consultant/Revenue responsibility:Deliver the best-fit talent on demand to our clients based on their needs toultimately deliver a successful outcome for both the client and the talent.

Cordoba, Argentina

As a Project Manager/Scrum Master in the Insuretech industry, I oversee project health and planning, ensuring adherence to agreements like SOW and SLA. Leading three Scrum teams comprising Product Owners, Developers, and QA professionals, I also manage team dynamics and collaboration.

Córdoba Province, Argentina

Lead the management of strategic HR projects for big multinational firms. Designed customized solutions within the Avature platform, identifying vital elements to fortify their business processes and orchestrate smooth interactions. Execute solution configurations, coordinate integrations with external systems, oversee data migrations, and personally oversee the successful, hands-on implementation of the business-driven design.

I led the entire product and project life cycle right from the inception stage. This involved conceptualizing the product, identifying user personas, creating Canva diagrams to map out solutions, and defining the business model. I worked closely with the tech teams to implement the solution. Additionally, I managed a dedicated technical team and served as the primary liaison with vendors, including AWS. Leading scrum meetings, I planned and executed backlog and Gantt diagrams. I took the lead… Show more I led the entire product and project life cycle right from the inception stage. This involved conceptualizing the product, identifying user personas, creating Canva diagrams to map out solutions, and defining the business model. I worked closely with the tech teams to implement the solution. Additionally, I managed a dedicated technical team and served as the primary liaison with vendors, including AWS. Leading scrum meetings, I planned and executed backlog and Gantt diagrams. I took the lead on the UX, UI, and backend project, overseeing the development of an innovative education platform seamlessly integrated with MS Dynamics, Zendesk, Hubspot, LMS (Canvas), SAP, Whatsapp API, Mercado Pago, and other essential platforms. Show less

Manage overall delivery commitments to the customer as the single point of end-to-end service delivery accountability within his region or business within the account for meeting delivery targets, service excellence, and operating within the Plan of Record (POR) financial model. Executes seamless end-to-end service transformation and project delivery to the HP Enterprise Services customer to meet contractual requirements SLAs within allowable expense to support Plan of Record POR and… Show more Manage overall delivery commitments to the customer as the single point of end-to-end service delivery accountability within his region or business within the account for meeting delivery targets, service excellence, and operating within the Plan of Record (POR) financial model. Executes seamless end-to-end service transformation and project delivery to the HP Enterprise Services customer to meet contractual requirements SLAs within allowable expense to support Plan of Record POR and profit and loss (P&L) targets.Measured on the ability to deliver innovative and excellent services at the lowest possible cost and improve productivity, the ADM drive transformation of the client environment to deliver high value, cost effectively maximizing use of a standard HP product set and compliant with ITIL processes. The Account Delivery Manager is a direct client contact position responsible for delivery of all high-value and in-scope contracted services across all involved service delivery towers, ensuring that performance goals and cost commitments are met. The ADM works with the Account Delivery Executive (ADE), business partners, and vendors to develop, implement, and lead a customer customer-centric Account Service Team (AST) operational model driving best-in-class total customer experience TCE and quality (TCE & Q). The ADM promotes Customer Satisfaction through efficient, effective delivery of services; proactively managing issues that could impact service delivery; and identifying and driving optimization while managing scope, resources, cost of delivery, and coordination. Within his region/business the ADM is the principal contact for all service operational and tactical issues for the client and HP delivery organizations. The ADM develops and nurtures an excellent client relationship at the appropriate level supporting the ADE and Account Executive (AE) in establishing the customer as a Reference Account and supporting growth opportunities Show less

Hp Enterprise Seervices

Córdoba,Argentina

-Utilize ITIL incident, problem and change management processes to minimize risk and improve performance within operations. -Liaison between customer and technical solutions/support groups to identify business processes, systems, and product requirements. Schedule and run internal and customer-facing meetings. Plan, implement, and manage various projects to support operations and meet contractual Service Level Agreements. Coordinate all changes with the various change approval boards.… Show more -Utilize ITIL incident, problem and change management processes to minimize risk and improve performance within operations. -Liaison between customer and technical solutions/support groups to identify business processes, systems, and product requirements. Schedule and run internal and customer-facing meetings. Plan, implement, and manage various projects to support operations and meet contractual Service Level Agreements. Coordinate all changes with the various change approval boards. Participate with customer in strategic growth planning and facilitate the translation of these needs into actionable deliverables.-Formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements. -Act as a liaison between client and technical solutions/support groups, using advanced communication skills to elicit, document, analyze and validate stakeholder requirements. -POC for the services and technical teams being delivered through the Capability to the Account-End to end responsibility to ensure all deliverables are met by the Capability-Ownership of the Account related technical and related process documentation-Analyses actual performance against contracted SLAs, identifies gaps and formulates corrective action plans and ensures implementation of the action plans by capability teams-Responsible for Service Management process execution and roles (escalation, engineering, root cause analysis, technical incident management, CI owner, change implementer, tester etc.)-Responsible for the delivery of the assigned Statement of Work Show less

- Instruct second year journalism students in television communication theories.

Edited and translated commercial and marketing content in English for web pages and brochures in support of E-marketing and E-commerce initiatives. -Consulted remotely with multiple global clients located in Spain, USA, Germany, Guatemala, Costa Rica, Argentina and Uruguay to develop web pages and and e-brochures. -Managed Content Management System for multiple global client sites by editing marketing content coded in HTML and CSS.

Argentina, Córdoba

-Produced international material for the news show "Arriba Córdoba".-On Air assistance.-Interviews.

Lic. En Comunicación Social, Comunicación Social

Product Management, Business, Management, Marketing, And Related Support Services, Product Manager

Periodista Y Locutora Nacional., Periodismo Y Locución