Carolina Lukas Email & Phone Number

United States

• Leading cross functional team through the ideation, technical development, and launch of innovative features to enable airlines to query the market and react to the competition with the right offer at the right time.
• Drive new product development with a team of world-class engineers and designers to meet the industry desired business outcomes and ATPCO’s transform initiative.
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
• Establish consensus on priorities leading to product execution.
• Define and analyze metrics that inform the success of products.
• Engage with the Strategy division to ensure the product strategies are aligned with corporate strategy.

Atlanta, Georgia

• Managed teams to ensure store facing applications are consistent with the market, customer needs and company strategy.
• Directed product team in the design, development and deployment of new cloud-based application to NAPA stores.
• Executed identity and access management strategy including migration of user authentication to cloud active directory, re-platform and development of new user interface.
• Led retail merchandising team in the delivery of continuous product enhancements, upgrade to latest version of planogram application and migration of Canadian stores to the new US platform.
• Validated roadmap of applications, business requirements and priorities with key business stakeholders.
• Led effort to achieve user experience consistency across all store-facing applications to reduce training costs.

Greater Atlanta Area

• Executed E-Commerce Merchandising strategy and lead the development of multi-channel solutions to achieve strategic and financial objectives. Annual profits for the solutions reached over 2 million.
• Analyzed industry trends/market needs and gather customer requirements for merchandising solutions supporting optional services such as baggage, seats, priority boarding, meals, car, hotel, wifi, insurance etc.
• Designed innovative product features and develop roadmap that meet airlines revenue objectives.
• Defined pricing strategy for the merchandising solutions including competitor price monitoring with recommended responses.
• Owned product backlog for agile development of applications for all channels and devices.
• Supported bid management processes and pre-sales customer interactions.

Atlanta

• Implemented E-commerce and Retail Platforms that delivered over $1B in Revenue. These projects had a C level profile at companies such as United, Delta and Copa Airlines.
• Managed teams in the development, testing and implementation of travel distribution software to enable the latest website functionalities (e.g. dynamic pricing) of major airlines (Delta Airlines, United Airlines, Copa.
• Managed pre-contract engagement process to ensure sales proposals and contracts were achievable.
• Gathered requirements for new product functionalities and interacted with customers to ensure joint readiness.
• Generated project plans based on effort estimates, managed budget and prepared business cases.
• Provided the best possible customer service attitude to maintain strong customer relationship. Analyzed pricing model to increase revenue on the services and plan future releases of additional functionalities.

Mba, Finance And Marketing

B.A, Industrial Design; Business Administration

Bachelor Of Arts - Ba

Master Of Business Administration - Mba