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Carolina Melo Email & Phone Number
BPO management team
at
Kaizen Gaming
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
BPO management team
Location
Lisbon Metropolitan Area, Portugal, Portugal
Company size
Who is Carolina Melo? Overview
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Quick answer
Carolina Melo is listed as BPO management team at Kaizen Gaming, a company with 2988 employees, based in Lisbon Metropolitan Area, Portugal, Portugal. AeroLeads shows a matched LinkedIn profile for Carolina Melo.
Carolina Melo previously worked as Backoffice Agent - BPO management team at Kaizen Gaming and Junior Backoffice agent at Kaizen Gaming. Carolina Melo holds Fashion/Apparel Design from Escola De Moda De Lisboa.
Company email context
Email format at Kaizen Gaming
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Kaizen Gaming
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Profile bio
About Carolina Melo
I am a dedicated and passionate professional with a proven track record in delivering exceptional customer service experiences. With more than 10 years of hands-on experience in the field, I have honed my skills and developed a deep understanding of customer satisfaction.At the heart of my approach is a commitment to core values such as empathy, active listening, and continuous improvement. I believe that by understanding the unique needs of each customer, we can create solutions that not only meet but exceed their expectations.In my current role as a Backoffice agent at Kaizen Gaming, I oversee and guarantee the excellence and effectiveness of customer service operations. Additionally, I offer assistance and direction to our team of customer service specialists, ensuring seamless support for our customers and company satisfaction. _____________________________________________________________________________________________________________Sou uma profissional dedicada e apaixonada, com histórico comprovado em oferecer experiências excepcionais de atendimento ao cliente.Com mais de 10 anos de experiência prática na área, aprimorei minhas habilidades e desenvolvi uma profunda compreensão da satisfação do cliente.No centro da minha abordagem está o compromisso com valores fundamentais como empatia, escuta ativa e melhoria contínua. Acredito que ao entender as necessidades únicas de cada cliente, podemos criar soluções que não apenas atendam, mas superam suas expectativas.Na minha função atual como agente de Backoffice na Kaizen Gaming, garanto a excelência e eficácia das operações de atendimento ao cliente.Além disso, ofereço assistência e direcionamento à nossa equipe de especialistas em atendimento ao cliente, garantindo suporte contínuo e satisfação aos nossos clientes.
Current workplace
Carolina Melo's current company
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Kaizen Gaming
9 roles
Carolina Melo work experience
A career timeline built from the work history available for this profile.
Backoffice Agent - Bpo Management Team
CurrentPlayed a key role in the implementation of BPO operations in the Brazilian and Portuguese markets, including an on-site assignment in Brazil, where I worked directly on the floor with the BPO team for a month.Daily routine: Support: Proficient in providing direct support to BPOs agents, assisting in resolving inquiries and day-to-day issues.
Oct 2023 - Present
Junior Backoffice Agent
Provide proactive support to clients in the gaming industry, resolving issues in real time to ensure the highest level of customer satisfaction. Occasionally provided call support to agents, assisting them in addressing complex customer inquiries. Committed to creating positive and lasting experiences by collaborating cross-functionally and delivering.
Jan 2023 - Oct 2023
Sales Assistant
Worked as a receptionist at a car rental company at Ponta Delgada Airport, responsible for:Welcoming and assisting customers with rental inquiries and reservations.Preparing and managing all necessary documentation to ensure the legal and smooth operation of rental vehicles.Performing administrative tasks such as data entry, email correspondence.
Jan 2021 - Dec 2021
Owner
Goodies Pdl
Owner and full-time manager of a clothing store, a brand entirely conceptualized and created by me. In addition to the responsibilities of ownership, I also executed:Administrative servicesCustomer serviceCash handling and transactionsMerchandise display and restockingLabeling and tagging of productsManaging orders and.
Jan 2016 - Dec 2021
Sales Representative
Customer serviceCash handling and transactionsMerchandise display and restockingDaily administrative and cleaning tasksAtendimento ao públicoOperações de caixaExposição e reposição de mercadoriasTarefas administrativas e de limpeza diárias
Jan 2014 - Feb 2017
Promoter
Pt Comunicações
- Gestora comercial do serviço MEO
- D2D
- Call center
Dec 2013 - Jan 2016
Sales Representative
Sapataria Moveon
Customer serviceCash handling and transactionsMerchandise display and restockingDaily administrative and cleaning tasksAtendimento ao públicoOperações de caixaExposição e reposição de mercadoriasTarefas administrativas e de limpeza diárias
May 2009 - Oct 2013
Otl - Ocupação De Tempo Livre / Vice Presidência Do Governo
Junta Autónoma Dos Açores
- Telefonista
- Arquivo
Jan 2002 - Dec 2005
Team & coworkers
Colleagues at Kaizen Gaming
Other employees you can reach at kaizengaming.com. View company contacts for 2988 employees →
PK
Panagiotis Kokalias Efthymiadis
Colleague at Kaizen Gaming
Greece, Greece
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RM
Renato Moreira Coelho
Colleague at Kaizen Gaming
Lisbon, Lisbon, Portugal, Portugal
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AR
Anna Rati
Colleague at Kaizen Gaming
Athens, Attiki, Greece, Greece
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GM
Georgios Mitropoulos
Colleague at Kaizen Gaming
Greece, Greece
View →
TB
Talaware Barrozo
Colleague at Kaizen Gaming
Ourém, Santarém, Portugal, Portugal
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CF
Camelia Feraru
Colleague at Kaizen Gaming
Athens Metropolitan Area, Greece
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FM
Fivos Melas
Colleague at Kaizen Gaming
Athens Metropolitan Area, Greece
View →
JK
Jakub Kolomičenko
Colleague at Kaizen Gaming
Prague, Czechia, Czech Republic
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MA
Minas Amperiadis
Colleague at Kaizen Gaming
Thessaloniki, Central Macedonia, Greece, Greece
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FG
Foteini Gkouma
Colleague at Kaizen Gaming
Athens, Attiki, Greece, Greece
View →
Panagiotis Kokalias Efthymiadis
Colleague at Kaizen Gaming
Greece, Greece
View →
RM
Renato Moreira Coelho
Colleague at Kaizen Gaming
Lisbon, Lisbon, Portugal, Portugal
View →
AR
Anna Rati
Colleague at Kaizen Gaming
Athens, Attiki, Greece, Greece
View →
GM
Georgios Mitropoulos
Colleague at Kaizen Gaming
Greece, Greece
View →
TB
Talaware Barrozo
Colleague at Kaizen Gaming
Ourém, Santarém, Portugal, Portugal
View →
CF
Camelia Feraru
Colleague at Kaizen Gaming
Athens Metropolitan Area, Greece
View →
FM
Fivos Melas
Colleague at Kaizen Gaming
Athens Metropolitan Area, Greece
View →
JK
Jakub Kolomičenko
Colleague at Kaizen Gaming
Prague, Czechia, Czech Republic
View →
MA
Minas Amperiadis
Colleague at Kaizen Gaming
Thessaloniki, Central Macedonia, Greece, Greece
View →
FG
Foteini Gkouma
Colleague at Kaizen Gaming
Athens, Attiki, Greece, Greece
View →
2 education records
Carolina Melo education
Fashion/Apparel Design
Escola De Moda De Lisboa
12° Ano De Escolaridade, Ciencias E Tecnologias
Escola Secundária Domigos Rebelo
FAQ
Frequently asked questions about Carolina Melo
Quick answers generated from the profile data available on this page.
What company does Carolina Melo work for?
Carolina Melo works for Kaizen Gaming.
What is Carolina Melo's role at Kaizen Gaming?
Carolina Melo is listed as BPO management team at Kaizen Gaming.
Where is Carolina Melo based?
Carolina Melo is based in Lisbon Metropolitan Area, Portugal, Portugal while working with Kaizen Gaming.
What companies has Carolina Melo worked for?
Carolina Melo has worked for Kaizen Gaming, Guerin - Car Rental Solution & Enterprise, Goodies Pdl, Sqwear, and Pt Comunicações.
Who are Carolina Melo's colleagues at Kaizen Gaming?
Carolina Melo's colleagues at Kaizen Gaming include Panagiotis Kokalias Efthymiadis, Renato Moreira Coelho, Anna Rati, Georgios Mitropoulos, and Talaware Barrozo.
How can I contact Carolina Melo?
You can use AeroLeads to view verified contact signals for Carolina Melo at Kaizen Gaming, including work email, phone, and LinkedIn data when available.
What schools did Carolina Melo attend?
Carolina Melo holds Fashion/Apparel Design from Escola De Moda De Lisboa.
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