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Carolina Nelson Email & Phone Number

Global CRM Lead at Santander SCIB Production Services (By Talan) at Talan
Location: Málaga, Andalusia, Spain 12 work roles 2 schools
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Role
Global CRM Lead at Santander SCIB Production Services (By Talan)
Location
Málaga, Andalusia, Spain
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Who is Carolina Nelson? Overview

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Quick answer

Carolina Nelson is listed as Global CRM Lead at Santander SCIB Production Services (By Talan) at Talan, a company with 1810 employees, based in Málaga, Andalusia, Spain. AeroLeads shows a matched LinkedIn profile for Carolina Nelson.

Carolina Nelson previously worked as Managed Services & Agile Head at Talan and VP. LATAM Customer Relationship Manager (CRM) at Citi. Carolina Nelson holds Bachelor'S Degree, Industrial Engineering from Universidad Internacional De Las Américas.

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Talan

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Profile bio

About Carolina Nelson

Bilingual leader with 20+ years of experience in Shared Services, Technology, Multinationals, and Customer Service Companies. Excellent interpersonal and communication skills with a very positive attitude focused on customer satisfaction. Great ability to handle extensive Partner/Customer Portfolio or multiple projects from planning to execution, ensuring completion on a timely fashion.Strategic influencer with internal/external stakeholders amongst all levels of the organization. Expert at interdepartmental coordination and liaison support between local, regional and global teams; able to stabilize processes and maximize business functionality. Detail and goal oriented professional with strong bias for action and follow-through. Fast learner able to identify and document quality business for new implementations and business initiatives.Exceptional judgment and political skills to manage confidential and sensitive customer/ company information.Specialties: Partner/Client Relationship, Project Management, Migrations, Process Improvement, Business Office and Chief of Staff Support, Business Planning & Analytics, Negotiation, Issue Management, and People Management.

Current workplace

Carolina Nelson's current company

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Talan
Talan
Global CRM Lead at Santander SCIB Production Services (By Talan)
paris, île-de-france, france
Website
Employees
1810
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12 roles

Carolina Nelson work experience

A career timeline built from the work history available for this profile.

Global Crm Lead At Santander Scib Production Services (By Talan)

Current

Spain

A global leadership role focused on creating and driving relationship management strategy, establishing key connections with different geographies.Support on evaluating, analyzing, and comparing SCIB Production Services' core processes across global and geographies/countries contexts, to identifying similarities, differences, strengths, potential areas of.

Oct 2023 - Present

Managed Services & Agile Head

Current

Spain

Leadership role responsible of three main processes at Talan: - Trade Finance support for BNP Paribas Bank.- Project Management Team, supporting Santander, BNP Paribas and Cetelem.- The Agility Team that provide services to Santander and BNP Paribas. Responsible of establishing the vision, roadmap and priorities of the Agile and Managed Services Business.

Oct 2022 - Present

Vp. Latam Customer Relationship Manager (Crm)

San Jose, Costa Rica

Regional leadership role responsible of building and maintaining trustful relationships with 70+ partner/ customers portfolio from 20+ countries from Latin America and Mexico. Act as a liaison contact between Global Identity & Access Management (GIAM) Organization and customer’s needs, to create a positive client experience, promote GIAM services, identify.

Dec 2017 - Jan 2023

Vp. Americas Business Planning & Analytics Manager

San Jose, Costa Rica

Regional leadership position accountable for ensuring the alignment and adoption of the Citi Service Center (CSC) standards (Site Governance, Site Leadership, People Strategy, Communications and Risk & Control) in the Americas Region sites (Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, US & Canada), provide support on strategic coordination, and.

Dec 2015 - Dec 2017

Migration Coordinator - Pmo

San Jose, Costa Rica

Leadership position accountable to coordinate Citi Shared Service (CSS) coming in /coming out migrations; organize Deep Dive reviews with Country Controllers, Site Heads and Senior Leadership Team to identify potential migration opportunities (68 migrations coordinated, 120+ positions transferred, 25+ Deep Dives completed in more than 25+ processes from.

Jun 2013 - Dec 2015

Reengineering Specialist

San Jose, Costa Rica

Strategic role responsible to support Costa Rica Site Head and the Senior Leadership Team in planning and execution of the Reengineering Management Programs and Productivity Savings. (20+ Business Process Reviews in 5 Business Units: System Ops, Mgmt. Reporting, Financial Reporting and Regulatory Reporting with productivity savings of $2.000.000 & 43.

Dec 2011 - Jun 2013

Project Management Officer

Makati, National Capital Region, Philippines

Pilot employee selected for the first Costa Rica Citi Shared Services (CSS), international rotation program to ASIA. Responsible of sharing CR best practices with Manila site. Accountable to coordinate and provide PMO support on the migration process for the new CSS site creation in Mumbai (4 months’ assignment and 26+ positions migrated from Manila to.

Jul 2011 - Dec 2011

Strategy & Execution Senior Analyst

Costa Rica

Business Analyst role responsible to control the reconciliation of the head count management, creation and management of the customer allocation model for current and potential customers. Administer the employee organizational structure, prepare executive reports, metrics and provides Project Management (PMO) support for special projects led by the Costa.

Jun 2008 - Jul 2011

Regional Business Specialist

Cansac - Central America And Caribbean

Regional role responsible to develop/maintain sales structure for all commercial territories in Latin America and Caribbean region (20+ countries) and delegate orders to appropriate Account Managers.- Responsible of metrics, statistics and operational processes for Latin America and Caribbean region- Responsible of metrics, statistics and operational.

Jan 2006 - Jun 2008

Production Supervisor

San Jose, Costa Rica

Leadership position responsible to manage an assembly line of high-risk medical devices with 60 employees, supervise end to end processes and quality controls. Responsible to create production standards, maintain efficiencies, document and certify that all standards were met according to the FDA requirements, Standard Operational Procedures and Regulatory.

Jan 2003 - Jan 2006

Executive Account

Distribuidora 100 Puntos S.A

Alajuela, Costa Rica

- Account Executive bulk sales- Maintain and create customer relationships

Dec 2000 - Dec 2001

Administrator

Estudio Fotográfico Luis

Heredia, Costa Rica

- Customer Service- Office and administrative functions

Dec 1996 - Dec 2000
Team & coworkers

Colleagues at Talan

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2 education records

Carolina Nelson education

FAQ

Frequently asked questions about Carolina Nelson

Quick answers generated from the profile data available on this page.

What company does Carolina Nelson work for?

Carolina Nelson works for Talan.

What is Carolina Nelson's role at Talan?

Carolina Nelson is listed as Global CRM Lead at Santander SCIB Production Services (By Talan) at Talan.

Where is Carolina Nelson based?

Carolina Nelson is based in Málaga, Andalusia, Spain while working with Talan.

What companies has Carolina Nelson worked for?

Carolina Nelson has worked for Talan, Citi, Cisco, Hospira, and Distribuidora 100 Puntos S.A.

Who are Carolina Nelson's colleagues at Talan?

Carolina Nelson's colleagues at Talan include Hamza Kaabar, Elliot Bassée, Jean-Jacques Cotel, Christophe Mercier, and Stéphanie Pain.

How can I contact Carolina Nelson?

You can use AeroLeads to view verified contact signals for Carolina Nelson at Talan, including work email, phone, and LinkedIn data when available.

What schools did Carolina Nelson attend?

Carolina Nelson holds Bachelor'S Degree, Industrial Engineering from Universidad Internacional De Las Américas.

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