Carolina Nelson Email & Phone Number

Tallahassee, Fl, Us

Remote

Directed strategic account growth from $24M to $30M YoY by building partner roadmap and driving key growth opportunities. Cultivated and nurtured strong, strategic relationships with Telehealth and digital SaaS partners. Increased client satisfaction and NPS by spearheading issue work stream, resulting in 76% decrease in abrasion. Improved client growth through program and line of business expansion by securing $1.5M in business case funding. Drove sales closures through data-driven insights to secure renewal and upsell opportunities of partner solutions. Negotiated partner pricing arrangements to create cost efficiencies and manage annual budgets to under by 10%.

Remote

Enhanced team relationship management effectiveness by 60% by developing a framework for shared best practices. Fostered a collaborative process for feedback, resulting in a 10% increase in employee engagement score. Strategically analyzed client partner rate proposals and risk scenarios, resulting in $1.4 Million in budget savings. Implemented an operational process for compliance oversight, resulting in an 88% decrease in executive escalation. Led business growth initiative by spearheading reallocation of $900,000 to expand department size by 70%.

Built a network of relationships to enhance product adoption and exceed customer retention projections by 65%. Innovated backend solutions to increase customer outcomes and produce significant cost avoidance and ROI. Drove adoption of virtual strategy to evolve organization's digital model and expand customer reach by 33%. Cultivated multi-stakeholder relationships to align customer programming and enhance engagement outcomes by 15%. Developed strategies to improve customer outcomes and acted as escalation point for complex customer issue resolution.

Acted as a trusted advisor to enhance relationships, resulting in a 20% increase in client retention over 12 months. Formulated contingency planning during COVID-19 crisis to ensure risk mitigation and client retention. Managed a team of 8 with a focus on continuous delivery improvement, collaboration and talent development. Increased client engagement by 35% to enhance outcomes by innovating care delivery through digital programs. Led team members to increase client engagement and impact through strategic, data-driven, project initiatives.

Tallahassee, Florida, United States

Led peer group to implement continuous improvement initiatives, resulting in a 10% reduction in adverse events. Represented the unit at an annual National Convention to bring back quality, data-driven interventions. Executed strategic planning of relationship based mentorship program to decrease staff turnover by 50%. Implemented strategic plans for patient care to align with organizational goals and enhance patient experience. Managed and mitigated potential risks, ensuring patient safety and compliance with healthcare standards. Facilitated communication and collaboration between stakeholders, ensuring seamless patient care.

Sarasota, Florida, United States

Led staff training on operational procedures, risk management and team collaboration best practices. Managed internal program relationships to build trust with families and decrease escalations by 90%. Drove strategic planning and execution of events to exceed financial fundraising goals by 15%. Expanded and maintained external community relationships to spread awareness of organizational mission.

Master'S Degree, Healthcare Administration (Mha), 4.0

Bsn, Nursing