Carolina Reichmann Email & Phone Number

São Paulo, Sp, Br

São Paulo E Região, Brasil

- Support the Ombuds program day-to-day case resolution of individual complaints through researching background and relevant contextual information, troubleshooting case records, and conducting telephone interviews to ensure concerns resolution- Act as an advocate for individuals eligible for and enrolled LATAM Innio´s group- Conduct client debriefings and client satisfaction outreach and participate in client meetings.- Uses the learnings of individual member complaints to inform… Show more - Support the Ombuds program day-to-day case resolution of individual complaints through researching background and relevant contextual information, troubleshooting case records, and conducting telephone interviews to ensure concerns resolution- Act as an advocate for individuals eligible for and enrolled LATAM Innio´s group- Conduct client debriefings and client satisfaction outreach and participate in client meetings.- Uses the learnings of individual member complaints to inform operational and policy recommendations to leadership and Ombuds team.- Directs and manages the development of high-quality responsive proposals- Participate in the business development strategy, including the identification of new customers and project opportunities and the development of capture plans to help in winning projects.- Work with leadership and technical staff to develop and foster relationships with clients and strategic teaming partners. Show less

São Paulo E Região, Brasil

- Directs and manages the development of high-quality responsive proposals- Participate in the business development strategy, including the identification of new customers and project opportunities and the development of capture plans to help in winning projects.- Work with leadership and technical staff to develop and foster relationships with clients and strategic teaming partners.

São Paulo E Região, Brasil

- Prepare and calculation of complex Long-Term Services Agreements for new aftermarket services and upgrade applications in Latim América region. Currently dedicated to machinery services for Jenbacher and Waukesha deals.- Leading technical and commercial specification review and management of bid execution strategy with Regional Leaders & Sales Managers to develop successful responses to customers.- Coordinating the proposal assembly with different disciplines inside the company as… Show more - Prepare and calculation of complex Long-Term Services Agreements for new aftermarket services and upgrade applications in Latim América region. Currently dedicated to machinery services for Jenbacher and Waukesha deals.- Leading technical and commercial specification review and management of bid execution strategy with Regional Leaders & Sales Managers to develop successful responses to customers.- Coordinating the proposal assembly with different disciplines inside the company as Engineering, Fulfillment, Taxes, Logistics, Finance, Legal, Risk, Pricing, Distributor/Channel partners organizations to build the most accurate proposal.- Providing commercial criteria at internal process of Deal Reviews including risk assessment/mitigation, terms and conditions, financial analysis, and pricing strategy for aftermarket services applications.- Involved in negotiations with customers and / or distributors for commercial, legal and technical aspects of services offerings, coordinating with various functions as required and appropriate. Show less

São Paulo E Região, Brasil

- Responsible for 50% of gross annual revenue in the states of São Paulo and Recife. - Revenue increase by 54% in the first year, through management of New Forklift Direct Sales process.- Marketing of standard and made-to-order products via leasing, cash sales and financing- Main accounts: Scania, Mercedes, Transpiratininga, Dia%, Assai e Della Volpe.- Monitoring Sales KPIs by customer, channel, region and by financial indexes of profitability, market share and sales team… Show more - Responsible for 50% of gross annual revenue in the states of São Paulo and Recife. - Revenue increase by 54% in the first year, through management of New Forklift Direct Sales process.- Marketing of standard and made-to-order products via leasing, cash sales and financing- Main accounts: Scania, Mercedes, Transpiratininga, Dia%, Assai e Della Volpe.- Monitoring Sales KPIs by customer, channel, region and by financial indexes of profitability, market share and sales team performance indicators.- Sales strategy SWOT analysis: Market trends and risks, competitors' threats, business opportunities and process improvements.- Agreements with banks to enable customer credit lines.- Coordinate with logistics teams to guarantee product delivery times and with production teams to align production volumes.- Compile filed information for marketing campaigns and promotions.- Assessment, training, hiring, and realignment of sales teams (9). Show less

Sao Paulo

Market intelligence projects based on the 4Ps strategy, for the segments of Power Generation, Agriculture, Construction and Startups, following the proposal process, reassessing the product line and services, focusing on market demands through Strategic Growth Initiatives (SGI).

Brazil

April 2007 to December 2015Sales Manager – South America Region April 2013 – December 2015Sales Leader – South America - G Drive and Power Units July 2009 – April 2013Senior Sales Specialist April 2007 – July 2009 - Main control of the South American business operation, responsible for strategy, planning, sales, budgets, forecasts, customers, distributors and personnel. - South America Sales leader for the energy generation and industrial segments: Alternators… Show more April 2007 to December 2015Sales Manager – South America Region April 2013 – December 2015Sales Leader – South America - G Drive and Power Units July 2009 – April 2013Senior Sales Specialist April 2007 – July 2009 - Main control of the South American business operation, responsible for strategy, planning, sales, budgets, forecasts, customers, distributors and personnel. - South America Sales leader for the energy generation and industrial segments: Alternators, industrial engines and G Drive - Stemac, Battistella / Maquigeral, Leon Heimer, Palmero e Modasa. - Increased revenues by 200% in the first year, reaching US$30 million, through new accounts, price strategy development, expansion of product offer and launch of new product configurations. - Development of tailored solutions and products for South America, by sourcing products from India, England, USA and Mexico. - Launching of new product campaigns with clients and distributors carrying out all training for the teams.- Implement 6 Sigma project to increase sales of alternators in South America, identifying customers and markets’ needs in each country: 10% increase in profitability, accuracy in product specifications and cost-benefit improvements. - Hiring, training and realignment of sales teams. - Contribution to decrease production lead times and optimizing/reducing on-hand inventories. - Act as company’s main representative with the industry chamber – ABIMAQ. Execution of tradeshows and events in Brazil and abroad: Agrishow / Orlando Powergen, producing promotional materials, brochures and gifts. Show less

São Paulo E Região, Brasil

December 2000 to April 2007Senior Sales Analyst June 2006 – April 2007Sales Associate – Junior, Intermediate and Senior June 2006 – June 2006Administrative Sales Analyst December 2000 – June 2006- Appointment and management of clients in Brazil, Europe, South, Central and North America for the nautical, vehicular, stationary and industrial segments - Troller, Montana, Atlas Copco, Germek and Irrigabrasil.- Sales area integration in the merger of distributors and… Show more December 2000 to April 2007Senior Sales Analyst June 2006 – April 2007Sales Associate – Junior, Intermediate and Senior June 2006 – June 2006Administrative Sales Analyst December 2000 – June 2006- Appointment and management of clients in Brazil, Europe, South, Central and North America for the nautical, vehicular, stationary and industrial segments - Troller, Montana, Atlas Copco, Germek and Irrigabrasil.- Sales area integration in the merger of distributors and customers, as well as the MWM (Santo Amaro SP) and Internacional (Jesus Maria RS) plant merger businesses.- Participate in a joint venture with the India Team, to build an engine factory, ensuring project delivery meeting the one-year deadline. Show less

Executive Mba In Law: Management And Business Law, Law/ Business Management

Contract Law

Mba International Corporate Management

Bachelor Of Business Administration (B.B.A.)

Bachelors Degree In Tourism

Academic Esl Review, Academic English As A Second Language