- Responsible for providing business operations support to geographic emerging markets in compliance with the global licensing framework in order to deliver store growth. - Coordinated and reviewed the communications of Campaign briefs, pricing structure, offers and training materials to the market.- Acts as a subject matter expert, representing franchising and licensing EMEA, in global finance and legal team projects to ensure contractual compliance for the region and tracking of key KPIs. - Supports quarterly business reviews in partnership with finance and store development. - Manages the licensing & franchising program for emerging and established geographic markets, streamlining processes and tools, providing cross-functional and business partner support to new and existing business partners. - Coordinates and delivers brand immersions at directors and senior manager levels. - Provides ongoing support to existing channel and geographic licensees/franchisees in compliance with the contract and Starbucks standards and guidelines. - Acted as a central point of contact for key global Customer Experience vendors. Worked cross-functionally with Global International Ops to ensure consistency of approach with the project objectives and leverage from key learnings, enabling a Customer Experience and Insights tender and trial.

- Acted as a key point of contact to Brand Managers and Operations Managers level and above for matters related to campaigns and products, communications, pricing, contractual terms and deals, new stores and renovations.- Managed new store openings projects, brand immersions and provides ongoing support for our existing licensees/franchisees in compliance with the contract and Starbucks standards and guidelines. - Approved campaign materials and execution plan for licensing and franchising stores. Reviewed category and marketing communications and tools (including pricing structure, approved offers and training materials) ensuring content was operationally fit for purpose.- Coordinated internal processes to ensure successful execution of promotions and new product introductions by licensed stores. Approved marketing and operations campaign materials, ensuring it is applicable to the UK market and fit for purpose to licensees/franchisees.- Designed and delivered campaign and business communications to licensing business leaders and brand managers.- Managed continuous process and projects improvement, coordinates the delivery of the quarterly goals and projects for the UK licensing business operations team. - Managed contract administration and execution. Tracks compliance and exclusivity to the contract in partnership with the operations and legal teams.

Responsible for generating advertising, musical and news content, providing support to presenters and the sales team. Ensured radio advertising campaigns were executed as per the clients briefing. Liaised with the sales team, presenters, clients and musical producers. Responsible for the team’s coordination: organised radio’s programme schedules, offers for listeners, musical content, team holidays, interviewed new team members. Analysed audience data to support the planning of new promotions, content and advertising strategies. (Radio Ipanema – www.ipanema.com.br).