Carolina is an experienced hospitality professional. With strong performance in branding & standards implementation, She provides direction and insight regarding Rooms Operations and related services. She also provided operational leadership to drive guest satisfaction and financial performance. In addition, Carolina had specific responsibility for new hotel openings and conversion. In her role as Quality Manager, Carolina led and focused in improve operational performance, aligning leaders and solving problems involving strategy, people, process and technology. Performance data analysis, optimizing the use of all of their resources, new processes or new tools & techniques: ISO9001 to improve a robust Quality Management System, the use of ISO26000 for Corporate Social Responsibility, and Lean to help eliminate waste and streamline.