Caroline Connors Email and Phone Number

Collection of all past due accounts from phone calls and emails.Provide invoices, statements and account reconciliations.Process adjustments and credit card payments.Update all account updates from sales staff.

Monthly 400 accounts, 100 phone calls using multiple aging reports to target high priority accounts.Issued credit memos, refunds, dispute resolution, pre-default, and demand letters. Reconciliations needed for unapplied cash receipts, disputed invoices and new accounts not completed.Interaction via Teams and emails with upper/middle/peers to resolve disputed invoices.Placed accounts with Stop Loss after collections have been exhausted.

Regular weekly review of A/R to execute effective collection strategies to minimize overdue.Daily review and release of sales orders blocked for delivery due to credit hold.Perform credit risk analysis using Dunn & Bradstreet for exceeded credit line accounts and new customers.

70 to 90 outbound and inbound calls for auto loans, cash reserves and checking account related issues.Offset funds from accounts for note payments and send letters and mail receipts.Code each account by setting follow up dates and sending appropriate timed letters when applicable.Process deferments, cashiering, loan servicing, address changes & online payments

250 consumer calls per day to resolve medical bills.Process credit card & check by phone transactions with the consumer.

30 to 50 outbound collection calls, process credit cards, credit memos and lien waivers.Analyze financial worth using Dunn & Bradstreet for new customers.Maintained sales tax, resale certificates and daily cash remote deposits for two separate banks.

40 to 80 outbound and inbound collection calls to Dental Offices and Hospitals.E-mailed statements and invoices to resolve payment and submitted accounts to collection agency.

30 to 80 outbound collection calls to Colleges, Universities & Bookstores.Email invoices and statements with proof of deliveries for payment.

50 to 80 outbound collection calls, E-mails and release orders on hold. Processed lien waivers, credit memos, adjustments and debits.

30 to 60 outbound calls to international & domestic customers for financial investments.Submitted excel reports to manager for bad debt, cash allocation, order entry & billing issues.

20 to 40 outbound calls and email interaction with insurance adjusters, carriers and homeowners.Interact with inside and outside project managers for document submittals to insurance agencies.

75 to 100 outbound calls and emails for vehicle tracking devices.Email and verbal interaction with other departments to resolve customer issues.

40 to 60 outbound collection calls for Cable, Phone and Internet ServicesInbound calls resolving order entry, billing and collection issues.Process debit, credit adjustments, write offs and account reconciliations. Submitted accounts to collection agency.Manually entered and reconciled all cash, credit cards and check transactions.

10 to 40 outbound calls for snow removal, land development and construction jobs. Forecasted receipts, processed credits, debits, answered phones & processed mail.

Billed and collected payment of weekly ads placed in 10 historical publications.Set up and maintained all filing for the accounting department.

Analyze financials using DNB for new customers.40 to 80 outbound calls for Commercial and Law Enforcement agencies.Processed write offs, credit, debits, account reconciliations and returned merchandise (RMA’s).