Caroline D. is a Innovation and Improvement at NHS Scotland. Colleagues describe them as "By introducing the lean six sigma programme, Caroline has provided the mechanism to implement our customer focus strategy and transform operations to put customers first. Caroline creative thinking, expertise, positive can-do attitude and drive as a continuous improvement manager made her an absolute pleasure to work with. She went above and beyond in providing me with service and support for my six sigma green belt training and showed genuine integrity and respect at all times. Caroline is enthusiastic, personable and brilliant at what she does. Her strengths in staying on top of issues , pro-actively offering solutions and ideas and being adept at all aspects of communications make her a valuable contributor to any situation or team."