Caroline E. Email & Phone Number

Actively promote sales of products and services to customers, alongside progression of existing customer relations for both domestic and business prospects.Providing support for ASM/Store Manager and Sales Advisors through decision making, prioritisation of daily tasks and a focused commercial outlook.Performance management of staff with regular coaching.

Managing team of 8 to ensure optimal productivity by developing, overseeing, and regulating various work procedures.Liaising with multiple internal and external depts to ensure development and implementation of process solutions to improve operational efficiency.Oversee recruitment of new staff including training and induction. Provide training programs on.

South Korea

Writing lesson plans and reports, editing students projects and essays, time management and prioritising lesson activities.Balancing single and group learning while also providing daily administration and documentation for staff.

London, England Metropolitan Area

Mentoring and coaching team of up to 25. Reducing KPI targets using training methods, improving call handling and retention statistics. Recruitment for team managers and customer service professionals. Employee development. Carrying out daily administration of database for all new starters and leavers to the company and running weekly reports for management.