Caroline Ebeid Email & Phone Number

Mississauga, Ontario, Canada

Markham

•Overseeing scheduling, meeting coordination, calendar management, travel arrangements, budgeting, project management, and records maintenance, ensuring adherence to organizational procedures and policies to ensure outstanding productivity and performance.•Interacting effectively with cross-functional departments to streamline operations and achieve business success in fast-paced environments. •Balancing multiple tasks within deadline-driven atmospheres while providing top-level… Show more •Overseeing scheduling, meeting coordination, calendar management, travel arrangements, budgeting, project management, and records maintenance, ensuring adherence to organizational procedures and policies to ensure outstanding productivity and performance.•Interacting effectively with cross-functional departments to streamline operations and achieve business success in fast-paced environments. •Balancing multiple tasks within deadline-driven atmospheres while providing top-level customer service and maintaining strict attention to detail. •Performing market research, competitive analysis and SWOT analysis to send specials and opportunity buys that leads to increase in sales by 20%. •Earning consistent recognition by staff and peers for unparalleled interpersonal and communication talents as well as exceptionally positive and uplifting demeanor.•Coordinating design and placement of advertising campaigns including flyers, brochures, and web ads, as well as assembled sales presentation materials.•Streamlining the preparation of monthly, quarterly, and annual sales reporting reducing review and input processes by 90% by working with IT to create a "data pull" from the existing system to upload the information.•Possessing an extensive technical skill set—including proficiency in Microsoft Office Suite—as well as a propensity for quickly adapting to new technological programs and systems. Show less

Toronto, Canada Area

•Established a new system on Outlook to monitor the issuing of the weekly medications to all patients.•Managed the daily schedule of the owner and coordinated his appointments.•Entered and billed more than 250 prescriptions daily to insurance and Ontario Drug Benefits using Farwell System while handling telephone calls in professional manners,•Assisted the manager in the daily administrative requirements such as proper retention of documents•Reduced the pharmacy expenses by 20%… Show more •Established a new system on Outlook to monitor the issuing of the weekly medications to all patients.•Managed the daily schedule of the owner and coordinated his appointments.•Entered and billed more than 250 prescriptions daily to insurance and Ontario Drug Benefits using Farwell System while handling telephone calls in professional manners,•Assisted the manager in the daily administrative requirements such as proper retention of documents•Reduced the pharmacy expenses by 20% by negotiating the contracts with vendors. •Maintained stock of medications; prepared requisitions to reorder medications and medical supplies.•Managed the front shop of the pharmacy and insured patients’ satisfaction.•Assisted in the recruitment, selection and evaluation of the staff,•Handled patients’ needs with tact and diplomacy in very tight deadline. Show less

Vaughan, Ontario

Scheduled /Co-ordinated the daily President’s schedule & tasks.Managed travel arrangements of the president & vice presidentPrepared agendas, took minutes for management meetings and followed up on action itemsPrepared presentations,reports & correspondence for events, meetings & conferences.Effectively assisted the President in projects for production, sales & marketing department.Established a filing system for the president’s office.Reduced significantly the expenses… Show more Scheduled /Co-ordinated the daily President’s schedule & tasks.Managed travel arrangements of the president & vice presidentPrepared agendas, took minutes for management meetings and followed up on action itemsPrepared presentations,reports & correspondence for events, meetings & conferences.Effectively assisted the President in projects for production, sales & marketing department.Established a filing system for the president’s office.Reduced significantly the expenses of the company by 30% by negotiating suppliers’ contracts.Prepared the monthly expenses reports for the President & managed payment of monthly invoice.Successfully managed 30 employees in production department by reducing overtime by 20% in 4 months.Created weekly newsletter for the company highlighting its continuous achievements.Attended sales and marketing department, offered suggestion to improve packaging while lead to increase sales.Operation ManagerProcessed daily reports to determine causes of non-conformity with product and determines actions that were to be taken to improve operations. •Liaised with Supply chain Manager to oversee daily orders and to ensure the fulfillment of the production schedule & delivery to customers promptly.Represented the company in all third-party audits of food safety system successfully on yearly basis to maintain the HACCP/ISO Certificate.Conducted two mock recalls twice a year to ensure that the production are able to handle any recall that might occur & document its success rate.Human Resource Assisted in the recruitment and selection of new staff for production department. •Updated Human Resources policies & Employee Handbook.•Created a “New Employee Package” for all new hires and created new access cards for them, •Liaised with the government/WSIB to provide any confidential information about employees.•Maintained compiled list of recruiting agencies to ensure that it is up-to-date when needed. Show less

Scarborough

• Resolved complex billing, technical issues and customer complaints effectively by reviewing accounts.• Handled 60-100 inbound calls & conducted over 50 outbound calls on daily basis within a dynamic call center environment.• Responded to US (Spanish and English speaking) customers inquiries and resolved issues efficiently and professionally.

Monitored several Arabic newspapers, TV Radio & news broadcasts. Selected & translated editorial and commentaries for Media Reaction cables within very tight deadline and on daily basis.Developed & maintained relations with wide range of working-level media.Compiled placement reports as needed and maintained the Media Directory of Saudi Arabia. Arranged & scheduled interviews with the press for high level American speakers.Played key role in design of inter-office (intranet)… Show more Monitored several Arabic newspapers, TV Radio & news broadcasts. Selected & translated editorial and commentaries for Media Reaction cables within very tight deadline and on daily basis.Developed & maintained relations with wide range of working-level media.Compiled placement reports as needed and maintained the Media Directory of Saudi Arabia. Arranged & scheduled interviews with the press for high level American speakers.Played key role in design of inter-office (intranet), collaborating with Web developers to identify and define essential components of site functionality.Significantly reduced time required to prepare and distribute Daily Report by spearheading implementation of electronic reporting procedures. Organized & supported high-level visits (US Secretary of State) with confidential & professional manner. Show less

Egypt

Worked with busy switchboard of 35 lines (Internal and external calls)Greeted visitors and escorted them to the required department.Managed all the internal announcement of the company.Managed the booking of the boardroom.

Bachelor Degree Of Art, Translator(Spanish, German, Arabic & French)

Education record

Education record