Caroline Epstein Email & Phone Number

San Jose, California, Us

Bellevue, Washington, Us

• Served as main technical contact for customer and prospect engagements, managing the customer lifecycle from pre to post sales and expansion.• Managed and grew enterprise accounts, acting as SME to customer engineering, deployment, and product teams.• Diagnosed technical issues or blockers to customer and internal business goals and ensured they were addressed effectively. • Demonstrated Esper’s products and services and collected customer requirements.• Scoped and executed proofs of concept. Managed production deployment and post-sale engineering projects.• Developed and project managed the resolution to customer incidents/bugs and feature requests by organizing and collaborating with internal and external stakeholders.• Provided expertise in cloud technologies, APIs, and SaaS tools.

Seattle, Washington, Us

• Retained and grew a list of Enterprise clients in the Financial Services, Payments, and eCommerce industries by developing an in-depth understanding of customers' business problems/goals and internal workflows/processes.•Provided timely and valuable support and analysis, acting as customer’s advocate and voice to drive product development and innovation.•Partnered with VP-Level and C-Suite contacts to execute on product roadmaps, solution implementations, and joint technical plans.•Collaborated with Product, Marketing, and Sales teams to provide the best possible ROI and customer experience.•Identified areas of opportunity and/or concern based on usage patterns, data inputs, response time, and regular communication with clients.•Utilized analytics, reporting, and other internal software to maximize customer success.•Proactively identified opportunities in customer portfolio for increased adoption of products and expansion into other areas of the business.•An expert on full suite of API and SaaS products; used this knowledge and a consultative approach to maximize customer success.•Troubleshot potential bugs and issues, and worked with internal teams to properly escalate patterns that warranted more attention.•Negotiated contracts for incremental business opportunities and renewed existing contracts that presented the most favorable terms possible for all parties.

Seattle, Washington, Us

•Managed and executed full sales cycle with C-Level contacts conducting targeted client outreach, product demo’s, and trainings.•Led account software setup, implementation, and content optimization consultation for new and existing customers.•Solidified integration partnership with market leading software, leading to marketplace membership and overall team pipeline generation.

London, Gb

•Supported recruiting efforts for a team of 12 technical recruiters.•Monitored and responded to candidate inquiries and requests.•Served as employee relations specialist to new contractors and oversaw the onboarding process between client companies and new hires.•Managed employee relations for a list of over 200 contractors.•Managed and organized the implementation of a new vendor management system for team’s largest client site.

Seattle, Wa, Us

•Provided organizational support and oversight of Humanities Washington's programs, and support to program directors and executive leadership. •Developed metrics, process summaries, and collateral for state-wide initiatives, working with over 300 partners.•Created tracking process to report for federal funding and increased federal matching by $20,000 in one year.•Aided recruitment efforts for special events and ongoing state-wide programs. •Acted as liaison between organizational staff, community partners, and local stakeholders.

Lake Success, New York, Us

•Supervised the daily production of data reports and spreadsheets among a team of a dozen cohorts. •Utilized multiple data systems to research and process legal documentation for class action suits. •Managed various data-related projects to ensure team met performance standards and procedures.

Seattle, Washington, Us

Served middle school students as a case manager and broker of community services and resources for specific student and family needs. Offered individual intervention to a caseload of 30 students and provided school-wide academic and social emotional services for an entire middle school of 160 students. Leveraged volunteer hours, community partnerships, and in-kind support for the benefit of students. Oversaw school wide initiatives, events, and data collection.

Boston, Ma, Us

Selected for national program to serve as a tutor, mentor, and role model in a priority school. Supported 3rd grade classroom by performing whole class support and individual tutoring, leading to improvement in student test scores. Facilitated an after school classroom in schoolwork and enrichment. Volunteered on the Ambassador Recruitment Team preparing incoming corps member correspondences and communication through social media and community outreach. Provided over 1700 hours of service in Sacramento City Unified School District.

Performed administrative tasks in worker’s compensation firm. Aided attorneys by completing clerical work, corresponding with clients and medical providers, and compiling files and documents for judicial claims. Managed records and data entry on Microsoft Word and Excel.