Caroline Holmberg Email & Phone Number

Stockholms Län, Sverige

Stockholm, Sverige

- Recruit, lead, and manage the global Sales Operations/Customer Success team - Effectively manage and motivate the team and make sure they have the appropriate workflows in place for everyone to carry out their job duties- Manage and follow up on team performance and relationships - Formulate strategic and operational objectives- Defining and following up on operational metrics and KPIs for the overall team and continuously improving internal processes- Ensure all operations are carried on in an appropriate, cost-effective way- Improve operational management systems, processes and best practices including ERP (Business Central) and CRM (Salesforce)- Identify ways to increase the quality of customer service- Managing and following up on Invoicing & Accounts payable- Identify and assess customers needs to achieve satisfaction with first-line support including service tickets- Proactively work with the customer journey and the customer to offer a premium experience- Work cross-departmentally to identify and develop proactive improvements in the customer journey

Stockholm, Sverige

Inside Sales Manager responsible for Ericsson and Daimler- Yearly price negotiations- ERP implementation and ongoing improvements- Responsible for the order fulfillment process- Forecasting- Implementing new products together with RnD, Sourcing and Supply- RFQ and RFP- KPI’s and reporting- Data management- Accounts receivable- Customer relations- EDI implementation

Solna, Stockholms Län, Sverige

- Support local sales team by generating agreements for all customers.- Daily administrative maintenance of existing customers. Including daily contact with auditors, calculating mandays, updating agreements and customer care.- Support larger accounts such as Electrolux, Saab and Tieto.- Teamleader for sales support and invoicing department. A total team of 5 people- Contract Advisor- Responsible for the digital platform eAdvantage and the benchmarking tool Lumina.

Stockholms Län, Sverige

• Meet and communicate with the Ericsson interfaces• Understand customer needs and requirements• Providing a high level of customer service.• Resolving customer complaints and disputes regarding customer satisfaction and delivery.• Route qualified opportunities to the appropriate sales executives for further development and closure• Support internal customer service group ( Globally)• Attending monthly meetings• Work regularly with account/sales and field sales staff• Evolve internal processes for Customer Service• Reporting

Stockholms Län, Sverige

Customer Service Representative for Ericsson, Huawei and smaller customers. - KPI reports and tracking- Customer support- TIght collaboration with the entire supply chain- Production planning for the power solutions- Onboarding and internal support for new colleagues

Rotebro

Customer Service Representative at SiteTel Sweden ABCustomer Service Representative for Ericsson, Huawei and smaller customers. - KPI reports and tracking- Customer support- TIght collaboration with the entire supply chain- Production planning for the power solutions- Onboarding and internal support for new colleagues

Stockholms Län, Sverige

- Scandinavian customer support- Order fulfillment- Logistics- Invoicing- Bookkeeping- Marketing

Sydney, Australien

- Hotel bookings- Invoicing- Cash management- Customer service- Customer satisfactionSoftware - Charts