S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead.S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.• Primary point of contact for our Issuer Solutions clients, catalyzing smooth processes for both new and existing clients to our suite of applications• Deliver in-depth system tutorials to clients and company personnel, facilitating proficient navigation and utilization of our platforms• Provide comprehensive application and technical support to our global client base using project management tools, placing a premium on outstanding client relations • Serve as a key communicator with diverse internal teams across different regions to identify and address software bugs, communicate forthcoming enhancements, and gather client feedback for ongoing product support and innovation• Utilize CRM systems to track client interactions and maintain thorough records for documentation purposes • Serve as the primary liaison for guiding clients through post-incident recovery processes, offering proactive support and reassurance throughout the recovery phase

Supported the ATM channel and all applications used in that functionResponsible for the testing environment and change process in the IP ATM network in conjunction with SECU Information Services departments, Card Systems and other departments as necessaryFrequent contact with Operations’ employees and third-party vendors documenting the entire change process for updates from Operation to User with the IP ATM environment• Tests hardware and software for SECU ATMs in the state of North Carolina with a focus on end user experience• Provide additional feedback and testing of the ATM’s from the Development stage, Quality Management, Preproduction and final production• Proficiency with the CV System (including but not limited to, ATM screens and debit card platform), CICS, FDR, Visa DPS, Citrix, Microsoft Office applications, AORA, Affinity (User Interface), Diebold Nixdorf Proview, Diebold Nixdorf Vynamic View, Remedy, Loomis, Finesse, MSAS, Image Systems, Windows XP, DEV, JIRA, FIS and Data Navigator• Performs detailed quality assurance checks of ATM equipment (input & output devices) and software to ensure functionality and all additional components ordered have been added and tested and are 100% ready to go live on installation day•Test and troubleshoot final system setups prior to go live date• Works closely with the service team to help provide end-user support during and after the implementation process

• Monitor and balance ATMs for the state of North Carolina (1100+) • Utilize data to research and provide resolutions for member disputes• Identify system errors to dispatch Diebold & Loomis and provide the necessary technical support• Acts as a liaison between internal accounting departments, third party vendors and SECU customer-facing branch locations to assist concerns promptly, courteously and reconcile issues that arise• Entrusted with authorizing highly sensitive material and high-clearance monetary transactions•ATM settlement, Fedcash orders, research and analysis for ATM cash usage (remote as well as branch machines), reconciliation of branch system totals and Cash Over/Short General Ledgers•Proficiency with the CV System (including but not limited to, ATM screens and debit card platform), CICS, FDR, Visa DPS, Citrix, Microsoft Office applications, AORA, VSoft, Diebold Nixdorf Proview, Remedy disputes, Loomis, Finesse, MSAS and the Image System

FSR Il, Community Outreach Coordinator, tax preparerSTATE EMPLOYEES CREDIT UNION, NCFinancial Services Representative IIJanuary 2015 – June 2019• Handling establishment of new membership, open accounts, and process changes in accounts• Tax season: Coordinating preparation services• Educating members on available services and make recommendations based on their needs• Keying all required transactions into the Margo system and balance cash drawer with accuracy• Balancing the ATMs, coin sorters, vault, teller cash dispensers daily; Closing branch office systems• Maintaining daily/monthly records of the following reports: (Returned checks, vault controls, visa gift cards, theme park tickets, forgeries, coin sorters, regulation D, Share below, negative DD, etc.)• Assisting members with account problems; Checking reconciliations and errors in transactions• Granting subsequent advances on existing credit cards• Answering phones and handling large call volume while assisting members; Filing paperwork; Scanning content and time-sensitive documents into image systems; Performing other clerical duties as needed• Managing and coordinating branch events, including: (March of Dimes walk, World’s Finest Chocolate fundraiser, branch school tours, Toys for Tots, economics PowerPoint presentations to local schools, etc.)

• Best Practice Execution: training, development, recognition, retention• Employee Relations: efforts to build and maintain positive culture between managers, team members, and supervisors• Drove sales by overseeing the guest service and merchandising of two to three departments with sales ranging from $2 - $9 million• Acted as leader on duty, as well as opening and closing the store on assigned days• Assisted with recruiting and hiring of the Target team• Ensured great service by interacting with guests and team members• Pursued achievement of sales goals and budget controls

• Worked with local business owners to help them market to students through print, mobile media, online and digital products• Cultivated over $15,000 of revenue in just 13 weeks• Served as link to clients of Campus Special and the company• Learned how to use business, marketing and advertising to pitch, negotiate and prepare campaigns tailored to clients budget and objectives• Participated in sales meetings, provided written reports, and attended companywide conference calls• Handled personal account management, arranged and attended meetings

• Raised $25,845.33 with over 285 pledges, contacted 1,663 people• Responsible for contacting alumni and friends of the University with the goal of building rapport to reconnect alumni to their school as well as gain donations for ECU

• Sales representative at the gates and box office of the five county stadium• Provided entrance security and guidance to visitors• Managed customer service through communication and computer skills