Caroline Knowles Email and Phone Number

-Managed a caseload of roughly 90 residents living in project-based Section 8 permanent supportive housing. -Built meaningful relationships with clients to establish trust when working with sensitive issues such as chemical dependency, behavioral health, and domestic violence.-Utilized principles of trauma informed care and harm reduction to assist clients with needs related to housing stabilization and navigating public benefits -Lead staff and residents in the rollout of the Medicaid Foundational Community Supports program in the building, utilizing principles of social determinants of health to aid residents in obtaining needs like furniture, cleaning supplies, and other household items.-Documented all client interactions in Salesforce Lightning, including converting previous physical files to digital copy and updating building-wide practices for physical file keeping for all case managers by implementing a universal face sheet and emergency contact sheet for all residents.

-Created weekly Instagram posts focused on ending youth homelessness through education -Met with communications team to discuss social media plans and strategies (Instagram, Facebook, Twitter)-Audited website and aided in its development to improve user experience and clarity-Developed a plan/platform for the organization to increase its ability to outreach to youth experiencing homelessness via social media

-Performed outreach calls to residents impacted by the March 2020 tornado in Middle Tennessee-Demonstrated care and compassion to survivors in order to help them feel supported -Connected survivors to local organizations and businesses providing resources based on their needs -Participated in weekly meetings with caseworkers and case managers to troubleshoot and share resources

-Collaborated with other interns to recruit volunteers for an immigration justice organization -Met one-on-one and in groups with other college students to give them more information about the organization -Managed a group of volunteers for biannual fundraising drive