Caroline Marshall Email & Phone Number

The Royal Town Of Sutton Coldfield, GB

London Area, United Kingdom

HR project lead for a large-scale organisational change project impacting c.160 individuals across c.150 branches.

London Area, United Kingdom

• Strategic business partner supporting leaders within IT function to deliver against their strategic objectives.
• Partnered delivery of cultural alignment across IT, through culture and values-based team interventions.
• Provision of HR & OD support to a range of organisational changes, including redundancy programmes.
• Significantly enhanced leadership capabilities, designing and delivering several leadership programmes covering performance management & employee engagement.

London Area, United Kingdom

Responsible for the design, development and implementation of HR and OD interventions to support two large business transformation & redundancy programmes.

West Midlands, United Kingdom

• Owner/Director of this very successful HR & OD Consultancy, developing and implementing many programmes across NHS Trust clients including Northampton Healthcare Foundation NHS Trust, Northampton General Hospital NHS.
• Developed a model approach for the education, recruitment, employment and training of Physician Associates across a group of NHS provider organisations
• Successfully implemented the complex Junior Doctor (2016) TCS in a large NHS Trust, developing and implementing policies & procedures, support roles, resourcing and payroll processes, etc.
• Improved business performance of a combined Community & Mental Health Trust, developing and delivering an OD strategy targeting enhanced Employee Engagement
• Improved Employee Engagement KPIs of several Trusts, designing strategies including pulse survey, appreciative enquiry workshops, listening events, Team Brief and Recognition Awards
• Drove enhanced cultural alignment and facilitated reduced turnover in two Trusts through the design of Values-based recruitment and appraisal frameworks

West Bromwich, United Kingdom

Wolverhampton, United Kingdom

• Led team of 30, delivering strategic & operational HR support to a business of c.6000 colleagues. Partner to Directors/senior management, supporting complex medical and non-medical ER cases
• Enhanced performance and contribution of HR developing & implementing its HR & OD strategy
• Improved Employee Engagement, developing and implementing the successful EE strategy, including “listening into action”, local staff surveys and programmes to support cultural change
• Protected Trust reputation and finances through effective management of several high profile integrations and organisational changes e.g. Mid-Staffs disaggregation/acquisition, TCS integration (TUPE transfer of 1000+.
• Accelerated ROI, successfully leading post-merger restructuring and cultural integration
• Improved effectiveness of Trust expansion activities, as HR Lead for various M&A programmes

West Midlands, United Kingdom

• As 2014-date. Clients included The Royal Wolverhampton Hospitals, Sandwell PCT, Sandwell Mental Health and Social Care NHS Foundation, West Midlands Ambulance Service Trusts, and Sandwell Council.
• Successful Interim Head of HR Shared Services (Recruitment, Internal Resource bank, Workforce Information, Medical staffing etc.)
• Remuneration Report for Executive and Non-Executive Board pay review body
• Generalist HR support for a number of high profile disciplinary and grievance cases
• Policy development/implementation e.g. Change, Attendance Management, Pay Protection
• HR lead for a cultural change programme which included design and facilitation of a range of visioning, engagement, role clarity and team building events

Dudley, United Kingdom

• Led a team of 28 HR, OD, L&D, H&S, Occupational Health and Security specialists (c£1.5m budget), delivering operational and strategic HR & OD support to a business employing 3,500 colleagues
• Delivered 5% cost improvement on c.£1.5million budget
• Reduced training delivery costs by £100k pa, through design and implementation of streamlined, cost-effective mandatory training framework
• Saved £75 pa on job advertising spend, through design and implementation of an improved resourcing strategy including new assessment centre for senior appointments, e-recruitment
• Saved the Trust £65k per annum, introducing in-house Occupational Health Team
• Influenced and enabled human capital KPIs being incorporated into Director and senior manager performance contracts, measured through simple HC KPI Scorecard methodology

London, United Kingdom

• Led teams of project consultants in the design, development and implementation of HR and OD interventions
• Delivered £7m saving (25% of budget), leading a highly sensitive Reward Project, affecting 140,000 management and staff. No Employment Tribunal claims or Grievances
• Successfully implemented, as overall Change Manager, a new company-wide HR & Payroll system implementation
• Enhanced performance of, and performance measurement within the Retail Division, designing and implementing an enhanced performance management framework
• Drove improved HR performance, aligning its objectives more closely with those of the business, through a new HR Balanced Scorecard

London And Regional, United Kingdom

• Equality & Diversity Manager, Employee Engagement Manager, Retail HR Manager, Systems Installer, Graduate Trainee.
• Drove staff retention and satisfaction designing and delivering a new employee engagement framework, including simple but effective manager-led feedback and action processes
• Developed and implemented the Corporate Equality & Diversity strategy
• Enabled several successful store openings and closures, leading all HR workstream activities
• Provided a full, generalist HR & Development service to store management teams

Bsc (Hons) In Biological Sciences, Biology/Biological Sciences, General, 2:1

Mcipd

Post Graduate Diploma In Human Resource Management, Hr