Caroline Mburu Email & Phone Number

- Oversee simultaneous execution of multiple projects across teams and countries.- Develop and implement project management processes to enhance efficiency and delivery quality.- Collaborate with cross-functional teams to define project scope, objectives, and deliverables.- Monitor project timelines and resources, ensuring adherence to plans.- Manage project risks and issues, providing timely resolutions.- Conduct regular project status meetings and report progress to… Show more - Oversee simultaneous execution of multiple projects across teams and countries.- Develop and implement project management processes to enhance efficiency and delivery quality.- Collaborate with cross-functional teams to define project scope, objectives, and deliverables.- Monitor project timelines and resources, ensuring adherence to plans.- Manage project risks and issues, providing timely resolutions.- Conduct regular project status meetings and report progress to executive leadership and stakeholders.- Foster a culture of continuous improvement, identifying process enhancement opportunities.- Build and maintain strong client relationships to ensure high levels of satisfaction. Show less

Key Contributions:• Aligning procedures and IT policies that streamline company operations, optimize development processes and improve project efficiency.• Bolstering strategic relationships with key stakeholders, understanding client needs and recommending best value with interest in both client and company.• Defining Service Level and Operation Metrics and KPI scorecards that fast-track services and improve delivery.• Drafting 100% accurate reports and ensuring optimal… Show more Key Contributions:• Aligning procedures and IT policies that streamline company operations, optimize development processes and improve project efficiency.• Bolstering strategic relationships with key stakeholders, understanding client needs and recommending best value with interest in both client and company.• Defining Service Level and Operation Metrics and KPI scorecards that fast-track services and improve delivery.• Drafting 100% accurate reports and ensuring optimal performance and maintenance of records of service level agreements for customers.• Informing stakeholders on project progress, managing incidences and liaising with engineers to oversee the prompt resolution of problems.• Monitoring overall company productivity and ensuring efficient maintenance in compliance with all disaste-recovery plans.• Leveraging scrum and agile methodologies to oversee the implementation of end-to-end softwares.• Performing appropriate tests and providing training to upgrade product quality and standardize all artifacts.Key Achievements:🏆Upon joining the company, I found the Legacy system being used was unscalable and rigid. I spearheaded the implementation of a new system and scaled it to over 10 different markets, which has proved to be more dynamic and allowed my current company, D.light, to easily carry out new initiatives. Show less

Kenya

Key Contributions:• Presided over the training of a team of 7, on how to effectively use Agile/Scrum practices and values.• Assessed the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.• Authorized the removal of impediments and guided teams on the practice while recommending the best personnel to carry out the task.• Improved the organizational culture and… Show more Key Contributions:• Presided over the training of a team of 7, on how to effectively use Agile/Scrum practices and values.• Assessed the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.• Authorized the removal of impediments and guided teams on the practice while recommending the best personnel to carry out the task.• Improved the organizational culture and implemented systems that simplified problem identification and fast-tracked problem resolution.• Facilitated seamless communication between clients, stakeholders and engineers hence improving the customer service by over 50%.• Assisted and provided first-level recommendations to the Product Owners on how to effectively maintain product backlog.• Utilized Jira while guiding teams through projects and overseeing the projects from concession through to the implementation. Show less

Nairobi

Key Contributions:• Developed standard operation procedures that simplified request tracking, problem resolution and communication processes with PAYG partners and operators.• Maintained constant communication with PAYG partners in Africa to ensure smooth operations and a successful partnerships that drives value for the business and the partner• Orchestrated engaging capability building initiatives to partners and operators on Atlas system and functionalities.• Provided… Show more Key Contributions:• Developed standard operation procedures that simplified request tracking, problem resolution and communication processes with PAYG partners and operators.• Maintained constant communication with PAYG partners in Africa to ensure smooth operations and a successful partnerships that drives value for the business and the partner• Orchestrated engaging capability building initiatives to partners and operators on Atlas system and functionalities.• Provided detailed explanations that enabled potential partners to fully understand the software platforms.• Outlined new functionalities while prioritizing business and client needs.• Presided over roadmap planning and development for Africa region features.• Assisted new PAYG partners in setting up local infrastructure for implementing PAYG including Bulk SMSes and Mobile Money set up.Key Achievements:🏆 Presided over more than 30 mobile integrations across different markets within Africa. Show less

Key Contributions:• Monitored performance of the entire IT infrastructure and applications systems and recommended improvements that helped improve service delivery.• Authorized performance monitoring, diagnosis and resolved performance issues within the allocated timelines.• Fast-tracked the resolution of faults while adhering to SLAs.• Optimized organizational processes through constantly assessing feedback, confirming service availability and assessing stability after… Show more Key Contributions:• Monitored performance of the entire IT infrastructure and applications systems and recommended improvements that helped improve service delivery.• Authorized performance monitoring, diagnosis and resolved performance issues within the allocated timelines.• Fast-tracked the resolution of faults while adhering to SLAs.• Optimized organizational processes through constantly assessing feedback, confirming service availability and assessing stability after resolution.• Maintained optimal performance levels through escalating issues to the relevant teams and following up on problem resolution.• Drafted monthly reports informing senior management on project progress and setbacks.• Authorized the provision of timely incident reports with tickets. Show less

Key Contributions:• Authorized proactive Network Monitoring for Backbone links, GPON, HFC, WiMax bts network, Video, VOIP and internal systems.• Presided over VLAN management and propagation for metro Ethernet circuits.• Oversaw the documentation of updates to existing processes as well as documenting new processes.• Tracked every outage noted thereby creating a ticket and following up to resolution.• Monitored NOC, Data Centers (Loita & Gateway) and Hubs (Umoja, Fedha… Show more Key Contributions:• Authorized proactive Network Monitoring for Backbone links, GPON, HFC, WiMax bts network, Video, VOIP and internal systems.• Presided over VLAN management and propagation for metro Ethernet circuits.• Oversaw the documentation of updates to existing processes as well as documenting new processes.• Tracked every outage noted thereby creating a ticket and following up to resolution.• Monitored NOC, Data Centers (Loita & Gateway) and Hubs (Umoja, Fedha, Mombasa etc) electrical power systems, generators and UPS. To ensure power outages are captured and attended to, to eradicate equipment downtime.• Researched on trouble spots in the network and systems, raising tickets and follow up.• Provided feedback for continual improvement through; research of modern monitoring systems and recommendations to Management to enhance NOC productivity.• Spearheaded troubleshooting and fault resolution for :🔹 Gpon network🔹 HFC plant both cisco and teleste networks🔹 Zuku Wimax network🔹 Video and audial channels🔹 VOIP and data🔹 Metro Ethernet networks for both zuku and Simbanet Show less

Master Of Science (Msc), Nuclear Science

The study of the local structure of Y doped AZrO3 Perovskites For Application in proton conducting fuel cells.

Bachelor Of Science (Bsc), Physics (Electronics)

Education record