Caroline Mburu Email & Phone Number

- Oversee simultaneous execution of multiple projects across teams and countries.- Develop and implement project management processes to enhance efficiency and delivery quality.- Collaborate with cross-functional teams to define project scope, objectives, and deliverables.- Monitor project timelines and resources, ensuring adherence to plans.- Manage.

• Key Contributions:
• Aligning procedures and IT policies that streamline company operations, optimize development processes and improve project efficiency.
• Bolstering strategic relationships with key stakeholders, understanding client needs and recommending best value with interest in both client and company.
• Defining Service Level and Operation Metrics and KPI scorecards that fast-track services and improve delivery.
• Drafting 100% accurate reports and ensuring optimal… Show more Key Contributions:
• Drafting 100% accurate reports and ensuring optimal performance and maintenance of records of service level agreements for customers.

Kenya

• Key Contributions:
• Presided over the training of a team of 7, on how to effectively use Agile/Scrum practices and values.
• Assessed the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Authorized the removal of impediments and guided teams on the practice while recommending the best personnel to carry out the task.
• Improved the organizational culture and… Show more Key Contributions:
• Improved the organizational culture and implemented systems that simplified problem identification and fast-tracked problem resolution.

Nairobi

• Key Contributions:
• Developed standard operation procedures that simplified request tracking, problem resolution and communication processes with PAYG partners and operators.
• Maintained constant communication with PAYG partners in Africa to ensure smooth operations and a successful partnerships that drives value for the business and the partner
• Orchestrated engaging capability building initiatives to partners and operators on Atlas system and functionalities.
• Provided… Show more Key Contributions:
• Provided detailed explanations that enabled potential partners to fully understand the software platforms.

• Key Contributions:
• Monitored performance of the entire IT infrastructure and applications systems and recommended improvements that helped improve service delivery.
• Authorized performance monitoring, diagnosis and resolved performance issues within the allocated timelines.
• Fast-tracked the resolution of faults while adhering to SLAs.
• Optimized organizational processes through constantly assessing feedback, confirming service availability and assessing stability after… Show more Key Contributions:
• Optimized organizational processes through constantly assessing feedback, confirming service availability and assessing stability after resolution.

• Key Contributions:
• Authorized proactive Network Monitoring for Backbone links, GPON, HFC, WiMax bts network, Video, VOIP and internal systems.
• Presided over VLAN management and propagation for metro Ethernet circuits.
• Oversaw the documentation of updates to existing processes as well as documenting new processes.
• Tracked every outage noted thereby creating a ticket and following up to resolution.
• Monitored NOC, Data Centers (Loita & Gateway) and Hubs (Umoja, Fedha… Show more Key Contributions:

Master Of Science (Msc), Nuclear Science

The study of the local structure of Y doped AZrO3 Perovskites For Application in proton conducting fuel cells.

Bachelor Of Science (Bsc), Physics (Electronics)

Education record