Caroline Mikhail Email & Phone Number

• Develop and execute strategic plans aligned with company objectives, driving growth initiatives, and significantly expanding the client base.• Lead the growth of the advisory team, recruiting top talent and implementing comprehensive training programs to foster skill development and career growth.• Oversee a team of technology professionals, fostering a collaborative environment and enhancing team productivity by 20%.• Conduct regular performance reviews and provide coaching and mentorship to team members, resulting in a 15% improvement in skill proficiency.• Implement effective team management strategies, reducing turnover rates and increasing employee engagement and satisfaction.• Manage team budget effectively, allocate resources and optimize costs while maintaining service excellence and profitability.• Establish and optimize processes and methodologies to streamline operations and improve efficiency, resulting in enhanced project delivery and client satisfaction.• Collaborate with sales and marketing teams to develop and execute go-to-market strategies for our developed products, resulting in increased market share and revenue growth.• Actively attend the latest technology events to remain up-to-date on industry trends and advancements. Additionally, I am dedicated to educating others on AI, mixed reality, and spatial computing, sharing insights and fostering knowledge exchange to empower individuals and organizations.

Mississauga

• Led a team of consultants in providing exceptional customer support, improving client satisfaction and loyalty.• Spearheaded the development and implementation of training programs, resulting in a 25% improvement in team competency and technical skills.• Managed team workloads and project assignments, ensuring timely delivery of technology solutions and maintaining high client satisfaction rates.• Managed escalations, ensuring exceptional service delivery and fostering strong relationships, which led to increased client satisfaction and retention.• Provided strategic guidance to consultants in creating comprehensive project plans, considering timelines, resources, and budgets.• Led projects focused on technology implementations and upgrades, ensuring successful delivery within scope, time, and budget constraints.• Managed change management efforts to facilitate platform adoption, monitoring and evaluating the effectiveness of change strategies.

Mississauga

• Led value discovery workshops, white-boarding sessions, and built migration/rollout roadmaps around proposed Microsoft cloud solutions.• Engaged with CIOs & CISOs to develop Digital Transformation strategies, technology programs, change management, and governance frameworks.• Collaborated with Account Executives for presales support, account planning, opportunity qualification, pipeline reviews, and business cadences.• Designed and implemented technical solutions that aligned with customers' business objectives and priorities.• Led complex Microsoft technology deployments and rollouts, ensuring technical excellence.• Provided training and knowledge transfer for new team members and end-users.• Developed technical operations and deployment guides.

Bachelor'S Degree, Electrical Engineering Major Computer And Communication

High School

Education record

• Managing Office 365 Identities and Requirements 70 – 346. • TS: Administering and Deploying System Center 2012 Configuration Manager. •.