Caroline Mikhail Email & Phone Number

• Develop and execute strategic plans aligned with company objectives, driving growth initiatives, and significantly expanding the client base.
• Lead the growth of the advisory team, recruiting top talent and implementing comprehensive training programs to foster skill development and career growth.
• Oversee a team of technology professionals, fostering a collaborative environment and enhancing team productivity by 20%.
• Conduct regular performance reviews and provide coaching and mentorship to team members, resulting in a 15% improvement in skill proficiency.
• Implement effective team management strategies, reducing turnover rates and increasing employee engagement and satisfaction.
• Manage team budget effectively, allocate resources and optimize costs while maintaining service excellence and profitability.

Mississauga

• Led a team of consultants in providing exceptional customer support, improving client satisfaction and loyalty.
• Spearheaded the development and implementation of training programs, resulting in a 25% improvement in team competency and technical skills.
• Managed team workloads and project assignments, ensuring timely delivery of technology solutions and maintaining high client satisfaction rates.
• Managed escalations, ensuring exceptional service delivery and fostering strong relationships, which led to increased client satisfaction and retention.
• Provided strategic guidance to consultants in creating comprehensive project plans, considering timelines, resources, and budgets.
• Led projects focused on technology implementations and upgrades, ensuring successful delivery within scope, time, and budget constraints.

Mississauga

• Led value discovery workshops, white-boarding sessions, and built migration/rollout roadmaps around proposed Microsoft cloud solutions.
• Engaged with CIOs & CISOs to develop Digital Transformation strategies, technology programs, change management, and governance frameworks.
• Collaborated with Account Executives for presales support, account planning, opportunity qualification, pipeline reviews, and business cadences.
• Designed and implemented technical solutions that aligned with customers' business objectives and priorities.
• Led complex Microsoft technology deployments and rollouts, ensuring technical excellence.
• Provided training and knowledge transfer for new team members and end-users.

Bachelor'S Degree, Electrical Engineering Major Computer And Communication

High School

Education record

• Managing Office 365 Identities and Requirements 70 – 346. • TS: Administering and Deploying System Center 2012 Configuration Manager. •.