Daniela Del Boccio Carapellucci Email & Phone Number

Coquitlam, BC, CA

Remote

-Utilize data-driven insights for operational efficiency and heightened customer satisfaction.-Expertise in post-sales activities, consultative guidance, product training, and technical support.-Achieved 95% customer retention rate and 20% churn reduction through strategic relationship building.-Skilled in Business Analysis, Team Collaboration, Effective.

Vancouver, British Columbia, Canada

- Manage customer on-boarding processes, ensuring that their expectations and goals were fully met.- Develop new customer onboarding sessions, conducted webinars and workshops for new customers.- Collaborated with the marketing team on new promotional campaign in order to generate awareness- Ensures the delivery of expert guidance and enablement to our SAP.

Vancouver, British Columbia, Canada

- Manage a portfolio of 20 customers, totaling $4.4M ARR- Operates post-sale and manages customer requirements end-to-end by orchestrating execution across SAP teams to align with customer needs and expectations - Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities.

Vancouver, British Columbia, Canada

- Lead successful go-live deployments across a 7-figure portfolio of strategic customers in regions across Latin America and North America- Created customer support strategies to increase customer retention.Provided business, technical and product knowledge in support ofpost-sales activities.- Met or surpassed renewal rates and upgrade goals. 104% Renewal.

Vancouver, Canada Area

- Acting as a product specialist to a variation of customers, consultants, solution and product owners, developers, quality teams, support and partners to create a better user experience for all parties. - Using my exposure to new product users to gather feedback and use it in a way to create a loop between net new customers and the SAP development teams.

Vancouver, Canada Area

- Prepare customer orders quickly and accurately- Send, accept and record the movement of parts, supplies, materials, equipment, and stock to and from the warehouse. In addition to tracking inventory and keeping records,

Vancouver, Canada Area

• Responsible for training the employees in the stuffing, folding and addressing machines
• Ensure that all inventory items are properly identified and readily accessible
• Create the mailing merging from the client data base
• Ensure all duties performed are accurate and safe manner
• Lead and motivate the Distribution Team

Vancouver, Canada Area

• Answer calls from clients asking for deliveries or courier service.
• Call the properly taxi company to schedule a pick up
• Arrange package delivery through third party courier company (DHL, Loomis Express, K&H)
• Handle customer inquiries both telephonically and by email
• Manage and resolve customer complaints
• Enter call information into system and update the information where necessary

Vancouver, Canada Area

• Record amounts of materials or items received or distributed.
• Adding pick-up records and submitting them into the system.
• Perform general data entry using the company software system, Microsoft Excel and Word.
• Performed data entry-alpha and numeric data entry to add new records, verify, correct, edit, and change
• Fill inventory orders by gathering, packaging, and posting materials
• Perform physical counts of inventory items.

• Wrote employee manual covering issues including disciplinary procedures, code of conduct, and benefits information.
• Preparation of the packages with the products required for the clients.
• Performing data entry to updated or modify the prices of the products.
• Filling and destroy old records.

Venezuela

• Identify opportunities, post job ads, pre-screen resumes, conduct interviews, shortlist candidates for hiring managers, conduct reference checks and develop employment offers.
• Maintain employee databases
• Development and maintenance of job descriptions
• Administer and score employment tests, such as keyboarding and proofreading tests

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Social Activities BA Degree

Certificate, Office Management And Supervision

Activities and Societies: Debate Team Office Administration Procedures

Diploma, Social Media Marketing, 90%

Bachelor'S Degree, Labor And Industrial Relations

Activities and Societies: Sport-Tennis Recruitment and Payroll Specialist