Caroline Monek Email & Phone Number

Alexandria, Virginia, United States

-Review and submit applications for federal loan programs on behalf of student loan borrowers seeking forgiveness and student loan repayment consultation-Engage with customers via Zendesk email to efficiently resolve technical issues, input errors, and inaccuracies on Public Service Loan Forgiveness and Income Driven Repayment Forms-Provide recommendations tailored to individual needs based on borrowers’ unique profiles and the rapidly changing federal policies to advise on most… Show more -Review and submit applications for federal loan programs on behalf of student loan borrowers seeking forgiveness and student loan repayment consultation-Engage with customers via Zendesk email to efficiently resolve technical issues, input errors, and inaccuracies on Public Service Loan Forgiveness and Income Driven Repayment Forms-Provide recommendations tailored to individual needs based on borrowers’ unique profiles and the rapidly changing federal policies to advise on most cost-effective repayment plans-Communicate user feedback to the Borrower Success Team as well as the Product, Design, and Engineering teams to create new features and offerings-Proactively suggest and assist in the implementation of ideas and automations such as macros to help the scale the Borrower Success Team Show less

Arlington, Va

-Facilitate and lead grade level meetings to disseminate information from administrators, track student concerns and support interventions, and develop successful teaching strategies among staff-Provide academic and social-emotional interventions to students after school as an alternative to suspension-Design and transition curriculum to enhance student learning during in-person, concurrent, and online instruction-Provide detailed and actionable feedback to help students improve… Show more -Facilitate and lead grade level meetings to disseminate information from administrators, track student concerns and support interventions, and develop successful teaching strategies among staff-Provide academic and social-emotional interventions to students after school as an alternative to suspension-Design and transition curriculum to enhance student learning during in-person, concurrent, and online instruction-Provide detailed and actionable feedback to help students improve writing abilities Show less

Sterling, Va

-Introduce highly individualized lesson plans to accommodate various learning styles among students-Aligned parents, administrative staff, and students around performance plans through crucial conversations with all parties-Prepare and instruct small and whole group discussions and activities to encourage collaboration and differentiation

Mclean, Va

-Act as point of contact for assigned clients; escalate, track and solve client issues -Work as part of an interdisciplinary team of agency professionals including production, creative, media, finance, and billing-Provide clients with all production schedules and critical milestones

Alexandria, Va

-Collaborate with clients from concept to production on both nationwide and worldwide multimedia campaigns-Visit clients to present performance data and additional products and services as well as maintain company relationships-Assist with creation of project scopes and proposals (deliverables, schedules, budgets, etc.)

» Serve customers’ inquiries by providing advice, styling tips, and product knowledge about the brand.» Was awarded Most Loyal Employee Award after five years of dedication and exceptional customer service.» Train new staff members on branding, store protocol, and RetailPro system.» Design and exhibit displays for merchandise, resolve customer disputes, and act as a key holder when manager is absent.

As the Receptionist, I handled a variety of customer service and administrative tasks, and resolved customer issues on a daily basis. I restored organization to client, financial, and operational records and accelerated data input on iMIS. As the Summer Intern, I updated and maintained all social media for ConsensusDocs, and additionally edited and revised brochures, pamphlets, and promotional materials.

• Input client data• Communicated with clients about receiving official certificates for courses completed• Verified clients’ requirements for applications to receive course certificates• Reorganized files of past information and input new information into the computer system• Answered and directed phone calls to department head

Master Of Education - Med, Secondary Education And Teaching

Bachelor Of Arts (B.A.) Communication Studies, Bachelor Of Arts (B.A.) Spanish, Senior

Activities and Societies: •Dean's List •Kappa Alpha Theta-Women's social fraternity *Positions held: Communications Director (2010-2011).

Summer Study Abroad Program

Education record