-Receiving and making outgoing calls for both staff and clients.-Handling incoming and outgoing mails.-Recording incoming mails from the head office and from the branches as well.-Giving information to the walk in clients about the products and the rates we offer.-Issuing out renewals to various agents and clients.-Responding to visitors mails that request information about our products.-Underwriting general business.

 Preparing and processing purchase orders. Processing payments and Invoices. Preparing statistical reports using SAP Business One system Carrying out first level customer support through interpreting customer needs and guiding them accordingly. Circulating weekly and monthly service level report to the management which assists in future planning. Ensuring compliance to company set customer credit terms by providing support and coordinating with finance and the commercial team.