Caroline S. Email & Phone Number

Canada

Winnipeg, Manitoba, Canada

As the Partners API Squad Lead some of the activities performed, but not limited to are:- Managed API integration projects with multiple Insurtech Partners in order to achieve the deliverables and milestones on schedule- Led requirements elicitation sessions with stakeholders for claims related APIs that were designed to integrate the company core systems with Insurtech platforms using CSIO XML standards- Documented detailed requirements both functional and non-functional and system design specifications- Performed quality assurance, system integration and assisted on user acceptance testing ensuring the stability, quality, performance and accuracy of the applications- Built operational dashboards using Splunk in order to monitor and report on APIs and integration projects performance on a weekly basis- Led changes to team's processes and procedures in order to reduce the team operational load, improve internal communication and create more transparency on the team's workflow

Winnipeg, Manitoba, Canada

As the Broker Portal Squad Lead some of the activities performed, but not limited to are:- Performed the Scrum Master role in a team of five leading Sprint Planning, Retrospective and Backlog Prioritization sessions- Led sessions with business stakeholders and system owners to understand their needs and translated them into system and business requirements- Prepared required documentation such as BRD, SRD, Use Cases, User Stories, Business Solutions Presentations, and others- Communicated requirements to various stakeholder groups - Worked with developers to ensure the correct implementation of solutions to resolve business needs

Winnipeg, Manitoba, Canada

Sao Paulo, Brazil

- Executed and contributed to full-stack web development projects, with an emphasis on frontend features, browser manipulation, and cross-browser compatibility.- Communicated directly with clients to establish technical and aesthetically parameters improving the project scope’s requirements rising quality performance- Gave support to the client and trained its employees to use the new system, resulting in less resistance- Analyzed the results of using the application and delivered reports periodically- Documented Business and Technical changes to keep track of improvements and usability in projects related to ERP software, decreasing time wasted to implement new features and time spent to support users.

Sao Paulo, Brazil

- Developed custom web solutions with advanced techniques using languages as HTML, PHP, CSS, JavaScript- Identified possible application enhancements to promote better user experience and improve system performance- Documented troubleshooting process, systems design and business requirements in order to create training material and optimize response time to fix problems

Sao Paulo, Brazil

- Developed custom solutions in WordPress and Joomla to meet the needs for a wide range of clients- Created landing pages and email marketing for a variety of digital advertising campaigns - Collaborated with account managers and designers to understand clients requirements and create UX prototypes to be approved with clients

Business Technology Management, Gpa: 4.34 Out Of 4.5

This program is designed to provide graduates with the knowledge and skills set required to analyze, design, and manage projects.

Bachelor'S Degree, Advertising

Bachelor'S Degree, Computational Mathematics