Professional Experience Supervisor at Etihad Airline, Etihad Holidays at Teleperformance Egypt since Sep 2022 till present.● Setting and maintaining performance standards for the team.● Monitoring the team's workflow and ensuring that bookings are being processed efficiently and accurately.● Training and developing reservation agents and providing them with ongoing support to improve their skills and knowledge.● Reviewing and approving reservation requests and ensuring that they are processed in compliance with company policies and regulations.● Setting and maintaining sales targets for the team.● Ensuring that advisors are following company policy and standards.● Managing staff schedules and ensuring that the team has adequate coverage to meet customer demand.● Maintaining accurate records of customer interactions.● bookings, and other relevant data.● Leading and mentoring the team, and motivating them to achieve their full potential.● Liaising with other departments to ensure seamless communication and collaboration.Skills: ● GDS experience (Sabre, Amadeus)● Strong communication skills.● Strong sales skills.● Excellent customer service skills.● Knowledge of airline policies and procedures. ● Ability to work as part of a team.