Caroline Thomas Email & Phone Number

- Managed Customer Accounts, Customer Service, Procurement, Logistics and Accounting Functions- Developed processes and procedures for each function listed above

- Mission Chemical- Element Chemicals- Sharp International Services

Houston, Texas Area

- Created content for monthly emails and seasonal print newsletter for over 1000 donors- Managed and produced videos for business development, retreat promotions, and summer staff and camper recruitment- Prospected new clients resulting in a 65% increase in retreat revenue to LY 2013- Coordinated silent auction and developed evening program for the Annual Fundraiser generating over $300,000 in donations- Managed Facebook, Twitter, Instagram, and YouTube channels

Houston Galleria At Hidalgo

Fast Track Executive Development Program--Managed 23 direct reports in the Junior's and Young Men's departments at the Macy's Galleria Hidalgo store. Combined my teams generated approximately $5M in annual sales. --Coached and developed associates in the store through active supervision, fast feedback, and consistent coaching sessions. --Managed the on-boarding process of new hires and seasonal associates through on-the-floor training. Educated associates on brand awareness, product knowledge, recovery standards and expectations. Fast feedback and redirection are essential for an associate to become comfortable and confident on the floor which leads to exceptional customer service and ultimately increases sales.--Selected to speak on the behalf of the Executive Development Program (EDP) to prospective candidates at the Houston On-Site Interviews and other UT campus events.

Paisley Petal In Austin Tx

--Managed inventory records of orders, deliveries, and returns for 200 clients--Coordinated logistics for upcoming shows and events through Constant Contact--Managed the client database, client email, and phone correspondence

--Conducted research on sustainability programs and pricing economics--Analyzed 300+ political ads and 250+ online articles to help support findings--Performed behavioral and on-site research in various retail locations

--Developed an efficient system to support 10,000+ clients and increase data integrity--Mentored and trained five interns in processes, policies and procedures--Partnered with the settlements department to process affidavits and releases

Bba, Marketing, 3.7

Activities and Societies: Faculty Research Assistant, BBA Women's Council, Kappa Alpha Theta, Alpha Lambda Delta/Phi Eta Sigma Honor.

Education record

Activities and Societies: Classes: Introduction to Digital Photography and Food, Culture, and Society