Carrie Burton Email & Phone Number

Pleasanton, California, Us

• Led a team of senior customer success professionals in value outcome alignment with 120 LE customers through strategic planning.• Developed and grew an exemplary team of Customer Success Managers serving Non Profit organizations, driving customer value.• Identified customer trends in product adoption, retention, and satisfaction, developing analytics for greater business oversight.

Pleasanton, California, Us

Partnering with Higher Education and Non Profit customers in the East region. Providing strategic partnership and advocacy, ensuring customers are realizing the full value of their investment with Workday.

Austin, Texas, Us

Business Operations Manager are key operational partners to Sales executives in defining and communicating business strategy. Key Responsibilities:• Analyze and reports on pipeline, booking, revenue, sales productivity, participation, and quota attainment, headcount management, dashboard review and follow-up.• Support Finance in weekly cadence for forecasts at SVP level and internal QBRs, and prepares SVP for QBRs as needed.• Drive annual planning regarding go-to-market strategy and territory activities with shared services.• Provide business approvals, issue resolution and ad hoc approvals for executive management.• Interface and manage the activities provided by the shared services teams including issue resolution, deal escalations, booking issues, provisioning, territory alignment, and compensation.

Austin, Texas, Us

• The Customer Success Manager at Oracle is responsible for key, Fortune 100 customer relationships, ensuring customer retention, maximum product adoption, risk mitigation, and Support revenue retention and growth. • The CSM serves on the core account team of 4 members, within an account team of roughly 30. The core team streamlines and oversees customer engagement in 4 key areas: Sales, Service/Support, Enterprise Architecture, and Strategy. • The CSM is the trusted customer advisor on customer Support and Services, and reflects to customers their level of engagement, their use of tools and entitlements and their opportunities for growth. The CSM provides risk mitigation solutions. • In addition to Enterprise Service Delivery responsibilities, the CSM also renews multi-million dollar support contracts while providing solutions to reduce complexity and increase customer benefit.

Austin, Texas, Us

The Enterprise Service Delivery Manager at Oracle manages very broad footprints at enterprise, strategic customers, providing services solutions to project challenges and ensuring the successful leverage of Oracle support programs and initiatives.

Austin, Texas, Us

• Managed account interaction with Siebel Technical Support for 8-10 of its highest visibility, largest maintenance revenue-producing accounts.• Decreased the resolution time of significant issues with critical impact to customer timelines and/or budget.• Set customer expectations and delivering difficult messages to client executives while maintaining effective relationships.• Provided a central point of contact, managed escalations of critical issues and coordinated the activities required to resolve them. • Provided continuity across multiple issues and projects for clients and Siebel senior management. • Anticipated customers’ needs and proactively provided relevant updates on Siebel and related technology.

Austin, Texas, Us

• Worked with roughly 100 Siebel midsize customers during all phases of CRM implementations by providing project management, technical assistance and subject matter expertise.• Leveraged the expertise of Siebel Sales, Professional Services, Technical Support, Product Marketing and Engineering to assist in resolving customer issues.• Coordinated technical reviews with Siebel Expert Services and helped the customer to interpret the results and effectuate the required follow-up activities.• Attended 200 hours of Siebel training including Siebel Configuration, Siebel 7 Upgrades, Application Integration, and Performance Enhancements. Completed Siebel Consultant Certification in both Siebel 2000 and Siebel 7.

Global, Us

Maintained PL/SQL packages for leading retailer’s Oracle data warehouse and Cognos Impromptu reporting system.• Monitored and applied fixes for nightly and weekly data loads from client’s transactional order system.• Provided data analysis support and recommendations for client management team and business users.• Conducted performance tuning, troubleshooting and development on Oracle procedures and UNIX shell scripts. Supported the Human Resources data warehouse and reporting system for leading retailer.• Acted as primary support contact for supporting and teaching the functionality behind approximately 100 PowerMart mappings and 30 Microstrategy reports.• Applied development enhancements as needed in PowerMart and Microstrategy DSS Agent.• Handled daily user support requests and monitored daily loads from PeopleSoft to Oracle data warehouses.• Interviewed, hired and trained new resources to the project.Responsible for development and business analysis for the implementation of a $40M data warehouse providing complex healthcare data reporting capabilities for leading US car manufacturer.• Served as subject matter expert in one of four development areas using PowerMart and UNIX. • Provided testing support for dimensional data mart and Microstrategy front-end user reports.• Wrote complex SQL queries for testing, balancing and reporting while providing data analysis support throughout the data warehouse implementation.• Consistently developed under tight deadlines and delivered quality programs on and ahead of schedule.• Mentored new resources throughout project assignments.

Ba Cum Laude, Humanities

Education record