Accountable for the delivery of a number of projects to enable secure digital information sharing across all national and international locations of the Shop Direct estate, managing the relationship with internal IT and strategic partners, IBM and Microsoft. Responsible for the internal information sharing digital roadmap and colleague idea management system.

Responsible for managing a portfolio of projects to deliver process improvements and increased colleague engagement within Shop Direct and strategic partners. Focusing on the key priorities that impact customer journey and customer experience that will in turn drive positive commercial outcomes.Day to day management of an award winning change programme, capturing ideas from colleagues to drive change through the business and turn them into action aligned with strategic goals.

- Relationship management at all levels to deliver a governed, consistent approach on a number of initiatives to support the delivery of Key Performance Indicators- Development of Management Information to analyse performance and track success of initiatives- Managed numerous projects simulatneously to set budgets and within agreed timescales- Identified and delivered key initiatives and solutions to support achievement of business objectives including opportunities for cost… Show more - Relationship management at all levels to deliver a governed, consistent approach on a number of initiatives to support the delivery of Key Performance Indicators- Development of Management Information to analyse performance and track success of initiatives- Managed numerous projects simulatneously to set budgets and within agreed timescales- Identified and delivered key initiatives and solutions to support achievement of business objectives including opportunities for cost savings- Led the delivery of brand new incentives scheme aligned to customer focussed metrics- Supported in a number of Colleague engagement initiatives Show less

- Managed, developed and maintained an incentive scheme across a Distribution Network of circa 2500 colleagues- Review and amend targeting driven by business strategy- Responsibility of managing scheme budget for on plan performance- Delivered colleague engagement and communication sessions- Creation and development of Management Information reports- Relationship building across the business and stakeholder engagement at all levels- managed the governance of the… Show more - Managed, developed and maintained an incentive scheme across a Distribution Network of circa 2500 colleagues- Review and amend targeting driven by business strategy- Responsibility of managing scheme budget for on plan performance- Delivered colleague engagement and communication sessions- Creation and development of Management Information reports- Relationship building across the business and stakeholder engagement at all levels- managed the governance of the incentive scheme and payments- Problem solving Show less

- Responsibility of managing a bank branch- Delivered financial performance through people management to ensure compliance and development plans in place to achieve Key Performance Indicators- Responsibility of Risk and Process management- Resource planning- Managed Customer expectations and delivered positive Customer outcomes