▪ Provide strategic leadership and direction to drive the organizational vision, operational performance, and sustainable profitability and growth▪ Oversee key initiatives, projects, and programs encompassing health & wellness, client satisfaction and retention, and ancillary product revenue improvement, accelerating best practices, effectiveness, and operational excellence▪ Shift and adapt to societal changes including securing Payroll Protection Plan funds and propel a $3.8M reduction in expense during the COVID-19 pandemic▪ Manage the largest team comprising 50+ professionals maintaining 80% retention, mentor the workforce strengthening the talent bench for future succession planning, and lead the enterprise in employee engagement ▪ Hire, train, and develop Operations’ team nationwide, including training in Client Experience, Financial Reviews, Collections, Retention, Center Standards, and Community Engagement▪ Maintain a sharp vision on emerging trends positioning the organization as an industry leader in a highly competitive landscape ▪ Report Company-wide financials, Collections & Retention results, and Net Promoter Score feedback

Powered by the only portfolio of nationwide owned and operated office buildings, Expansive offers customizable workspaces where people and companies thrive. Because we believe success is about both business and belonging, Expansive creates inclusive, productive environments for collaboration and engagement in vibrant, professional communities. With 44 properties and counting, Expansive leverages unparalleled flexibility, support, and value to help organizations generate the greatest possible ROI.

▪ Built customer experience platform and team. Responsible for all customer engagement▪ Promoted customer engagement through direct outreach, marketing campaigns and referral programs▪ Tracked and reported Net Promoter Score feedback▪ Managed all aspects of public relations and human resources, both in-house and outsourced partnerships▪ Identified and maintained customer partnerships between Frameri and independent eye-care providers▪ Vision Monday’s Most Influential Women in Optical, 2015

▪ Established a network of reporters & journalists to drive successful media placements in technology, consumer and business media▪ Organized trade show promotion, including media kit creation, securing and facilitating interview opportunities and on-site management▪ Developed and nurtured client relationships through daily communication, strategic account planning and media training

▪ Responsible for event organization for University and private functions, including weddings

▪ Created awareness on social, environmental and health issues utilizing digital media – tripled brand awareness within a three-month period

▪ Assisted established engineer team in implementing project analysis of waste water and coal-bed methane natural gas pumps▪ Utilized VBA to develop an Excel-based program allowing analysis of over 300 natural gas pumps▪ Recipient of Natural Gas Pump – Water Sustainability Award