Caroline Gaughan Email & Phone Number

Foxboro, Ma

Foxboro, Ma

Foxborough, Ma

• Serve as the primary contact within the organization for 350+ Season Member accounts• Provide exceptional customer service to accounts through phone calls, email and face to face interactions• Reserve seats and process payments through Ticketmaster's ticketing system, Archtics.• Maintain detailed records of current clients and prospects in our CRM database, GoldMine

Foxboro, Ma

• Worked under the direction of the Customer Service Manager on game days and special events. • Assisted in the coordination of Season Ticket Holder and VIP amenities while delivering strong customer service to all Revolution fans.

Foxboro, Ma

• Worked in the front office under the direction of the Ticket Sales & Customer Service Departments. • Prepared game day materials and assisted with ticketing events, including Season Ticket Holder and VIP amenities, on game days. • Managed all fan pack inquires and fulfillment as well as processed all Charitable Foundation Ticket requests using GoldMine and Archtics.• Assisted with all mailings and other special projects as assigned .

Millis, Ma

•13+ years of strong customer service• Trained in multiple departments allowing me to easily jump in where I am needed. • Trained in the following departments: Catering, Floral, and Front End as well as partially trained in Deli, Bakery, Kitchen, and Cheese in order to assist with production and catering platters.

Boston, Ma

• Assist customers create custom menus for a wide variety of events.• Coordinate the planning, execution, and delivery for orders.• Work with all department managers to ensure all orders are executed properly and on time, and quality customer services. • Trained on the program Foodstorm, a Catering Management Software.

Providence, Ri

Integral part in the Annual SEEM Leadership Conference, hosted by The Center for Sports/Entertainment/Event Management.Worked directly with the Conference Planning Committee by overseeing the planning and execution process. The Conference Planning Committee is made up of three subcommittees, Educational Programming & Communications, Marketing & Sponsorship, and Operations. I worked with each subcommittee to ensure consistency in the planning process.

Providence, Ri

Conference Planning Committee Member for the Annual SEEM Leadership Conference hosted by the Center for Sports/Entertainment/Event Management. As a part of the first year the conference was a student run event, I was an integral part of creating an Event Operations Manual that students continue to follow and enhance throughout the planning process as the conference grows.Headed the planning and execution process of the 1st SEEM specific career fair with over 20 companies in attendance. Created floor plans, event scripts, menus, invitations and budgets for the two day event.

Providence, Ri

Bachelor Of Science (B.S.), Sports/Entertainment/Event Management Concentration In Sales & Marketing Management

High School Diploma

Activities and Societies: Student Council, Homecoming Chairperson 2013; Elks Leadership Award, 2013 Recipient; Girl Scouts of Rhode.