- Recruited, trained and managed the team in charge of quotations and operations, ensuring the smooth operations of the groups while achieving the costed profit margins for all tours- Created and updated internal processes and training manuals- Created and updated financial reporting tools- Participated in strategic planning for the company- Quoted and operated complex custom tours, including some performing tours : qualified new requests, designed itineraries, prepared quotes… Show more - Recruited, trained and managed the team in charge of quotations and operations, ensuring the smooth operations of the groups while achieving the costed profit margins for all tours- Created and updated internal processes and training manuals- Created and updated financial reporting tools- Participated in strategic planning for the company- Quoted and operated complex custom tours, including some performing tours : qualified new requests, designed itineraries, prepared quotes and proposals, liaised with clients on confirmed groups (tour updates and invoicing), negotiated rates and booked hotels and land services, sourced concert venues and promoted performances, issued vouchers and tour documents, briefed tour-managers, provided support to groups on the road- Developed product knowledge and built up a database of suppliers Show less

- Participated in the set up of the MICE section within GTA’s hotel group reservation department of GTA and created internal pricing guidelines and reservation policies for the sales departments.- Responsible for purchasing hotel and conference space for business groups:o destinations: France, UK, Germany, Switzerland, Austria, Scandinavia and Middle-Easto source markets: Scandinavia, Eastern Europe, China, Malaysia, Indonesia, Indiao group size : 15 to 1 000… Show more - Participated in the set up of the MICE section within GTA’s hotel group reservation department of GTA and created internal pricing guidelines and reservation policies for the sales departments.- Responsible for purchasing hotel and conference space for business groups:o destinations: France, UK, Germany, Switzerland, Austria, Scandinavia and Middle-Easto source markets: Scandinavia, Eastern Europe, China, Malaysia, Indonesia, Indiao group size : 15 to 1 000 delegates- Negotiated competitive rates and levels of commission appropriate to winning the business- Follow up of groups from quotation to contracting and operational stages- Business development: assessed the commercial landscape and presented sales office with advice and prices on product confirmed and competitive intelligence. Helped increase the roomnights production by 55% and improve the materialization ratio by 37%.- Promoted GTA corporate group business to suppliers- Trained and supervised new starters Show less

- Booked hotel accommodation for leisure and corporate groups (France and Monaco specialist)- Processed on average 120 requests a day through the in-house reservation system (AS 400)- Negotiated rates and cancellation conditions- Managed the allotments- Assisted the section supervisor : trained new starters, double-checked hotel confirmations, distributed the daily workload within the section

Designed tours, calculated quotes, booked hotels and ground services, prepared programs, maps and vouchers for the customers (groups)