• Design and delivery of training and coaching solutions to businesses. • Businesses that I work with include: Citibank, Sensata Technologies, Allstate and Collins Aerospace.• Training delivered to: existing/aspiring leaders and managers, new entrants, graduate programmes, on-going personal development for all staff.• Training topics include: Confidence, Emotional Intelligence, Leading and Building Teams, Managing People, Resilience, Difficult Conversations, Personal Effectiveness, Leadership and Management.

• Responsible for social media and digital marketing. Social Media included Facebook, Twitter, Linked In and Google Plus.• Associate Trainer. Designed and delivered training to teachers and school Senior Leadership Teams on topics such as resilience, feedback, coaching, communication skills and emotional intelligence.

- to drive online learning - to manage learning innovative events throughout the year- responsible for the rollout of a 4 day Leadership course to the Senior Leadership Team. This 4 day course looks at culture, leadership, motivation and reaching your full potential.

I conducted quarterly learning engagement meetings with the Leader of each business area (10 in total). This allowed me to discover their learning needs and then to plan solutions for them. It was also an opportunity to highlight the return on investment of the training delivered to the areas.I implemented a blended learning approach. I got buy in from Senior Leaders for this and raised awareness for end users by planning and co-ordinating a learning week of awareness events. The learning week focussed particularly on Elearning and piloting new technologies in training.I was responsible for the quarterly training newsletter, aiming to raise promotion of training. I use innovative communication approaches, including video message.

I delivered a variety of courses including generic induction, technical skills and soft skill workshops. I planned and co-ordinated training as well as designed new training materials. I worked with the Project Manager to build an internet website for registering, advertising and evaluating coursesI liaised with management to gauge their training needs, and tailor training courses to their departments needs.I organising the logistics of training courses, designing training material and providing high level plans and training figures when required.

I spent 6months volunteering in Sri Lanka. I was based in a school and was responsible for teaching English to the children ranging from 3years-16years old. As well as teaching, I updated child sponsorship information, paying the teacher’s salaries, helping to host events for local widows and aiding with the prison programme.I spent the last part of my career break travelling around Singapore, Australia and New Zealand.

I was responsible for delivering training to employees within telephony. This involved delivering the 4 week induction course, as well as the continual training of existing staff. During induction, I acted as the new entrants’ team leader. I designed the induction programme’s training manual and any other material to aid understanding.

I was responsible for answering customer’s queries and dealing with their concerns over the telephone. I worked in a team under the supervision of a team leader, although the work that I undertook was carried out independently on a one to one basis with the customer. I also progressed to a Level 2, which meant I deputised when my team leader was unavailable or absent.