Caroline Mccafferty Email & Phone Number

Edinburgh, Scotland, United Kingdom

End-to-end ownership of project delivery of application development of front office systems, ensuring high quality solutions are implemented in line with business requirements and expectations.- Collaborate with the product owner and other business stakeholders to prioritise and deliver the project scope/backlog, ensuring benefits are realised.- Lead and facilitate stakeholders and project teams to develop and maintain project plans.- Gain a detailed understanding and take ownership of the end-to-end project delivery from initiation to delivery and closure.- Day-to-day management of project teams, including business analysts, technical leads, developers and testers.- Responsible for creating project status reports and managing and providing visibility of project risks and issues, escalating when appropriate.- Manage engagement with third party vendors.

Prudential Financial Planning Change Team Manager- Oversight and development of the change portfolio for the financial planning division, Prudential Financial Planning (PFP)- Successful delivery of a range of projects including set up of The Advice Partnership (the self-employed arm of PFP), introduction of new digital solutions for clients, regulatory change and new propositional changes - Management and development of team of change managers- Chaired governance forum which approved and prioritised change initiatives- Introduced new change processes to ensure consistency of delivery and reporting across the portfolioProject Manager- Provided project management to all four distribution channels, often 'parachuted in' to help senior stakeholders define, plan and deliver strategic objectives- Implementation of new distribution channel - Prudential Financial Planning which became one of the top 10 advisory firms with more than 350 advisers- Redefined the contact strategy of the intermediary financial adviser account management teams- Creation and management of operational support functions- Procurement and implementation of new sales tools Commercial Delivery Analyst- Conducted research to investigate strategic opportunities and then delivered projects to realise that strategy

- Introduced new processes and enhancements to existing processes on bank teller system to improve customer service and productivity- Led project to introduce new strategic MI tool within mortgage transformation programme

After various administrative roles I was promoted into first role as project manager where I led projects to support implementation of new systems.

Pensions administrator