Caroline Menezes Clemente Email and Phone Number
- Contact details: carolinemc22@gmail.com- Swiss permit: BI am bilingual professional (English and Portuguese) with international experience and I hold an MBA in Sales Management and a Higher Certificate in Business Administration. I have overall 15+ years of experience in customer support (supporting high-achieving executives’professional and personal needs) and administrative support. I have ability to respond quickly to changing environments, handle confidential matters and excellent problem-solving. I am result-driven person, proactive and communicative.Expertise includes MS Office suite, SAP, inventory control and document preparation.My main objective is to help with my knowledge and experience in the development of companies, achieving excellent results. If you need more information, please contact me!
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Sales ConsultantEleventy World Srl Aug 2024 - PresentSwiss German AreaVerkaufsassistent in Eleventy-Filialen im Departmentk Globus in der Schweiz (deutscher Teil).
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Customer SupportIss Schweiz Ag Nov 2022 - Aug 2024Zurich, SwitzerlandEmirates Vip Lounge at Zurich Airport• Responsible for maintaining Emirates Vip Lounge organized and clean.• Responsible for first-class customer service and business. -
Online Event ManagerOpsgility Oct 2021 - Aug 2022United States• Organizing and planning online corporate seminars and meetings through Microsoft Teams.• Maintaining materials and equipment as required, such as audios and templates for the students who are participating in the seminars or online meetings. -
Payments And Administrative SupportAccenture Jan 2018 - Apr 2019County Dublin, Ireland• Handling customer complaints with empathy and composure.• Processing a series of documentation, inserting information in databases abd collecting money and guarding gates.• Responsible for payment review and approval by company policies.• Developing a professional relationship with Microsoft customers.• Responsible for account management to be received in Western and Northern Europe and South America.• Responsible for customer service for brands: Pandora and Jumbo. -
Sales AssistantGerry Weber International Gmbh Nov 2016 - Dec 2017County Dublin, Ireland• Assisting customers and answering inquiries.• Responsible for product inventory. -
Dispute Specialist For BrazilAt&T Oct 2015 - Oct 2016SlovakiaWorking as part of Access Billing Management Team in Bratislava, Slovak Republic, mainly responsible for Brazilian dispute.• Supporting investigation of inventory issues to South America Telecom.• Answering calls, responding to emails and negotiating with telecommunications customers by Zoom.• Responsible for communication with suppliers. -
Reservation SpecialistBelmond Copacabana Palace May 2012 - Jul 2015Rio De Janeiro E Região, Brasil- Responsible for negociation of the best rates for best Customers of the Hotel Market.- Responsible for taking reservations for rooms of Belmond Copacabana Palace and Belmond Hotel das Cataratas- Responsible for answering enquiries, sales and talking with our guests about the services that we offer at both hotels from Belmond.- Giving informations of special requests and communicating with all departments within the hotel to ensure that our guests receive the highest standard of service..- Delivering excellence to the highest standard.- Responsible for communication with in English and Spanish with clients all around world. -
Assistant Travel ManagerHotel Fácil 2011 - 2012Barra Da Tijuca• Managing budgets and maintaining statistical and financial records• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism• Delivering and exceeding branch performance and productivity• Converting telephone calls into room bookings with special sale techniques.• Responsible for Handles Group hotel bookings and ensures that all reservations are entered promptly and accurately in the hotel’s property management system. -
Rci Sales ExecutiveRci | Vacation Exchange 2008 - 2010Leblon, Rio De JaneiroRCI is a vacation ownership exchange company. Focus in sales, customer service focused, and excellence knowledge in hotels. The associate’s job is to interact with RCI/Wyndham members over the phone and on the computer to help them book their vacation as well as offering them additional services and membership options. -
Sales Assistant On BoardHarding Retail 2006 - 2007Crew Maritime Cruise - Duty Free Sector. Sea Route: Mediterranean Sea, Norway, the Caribbean and Brazil -
EntertainerMsc Cruises 2005 - 2006Miami/Fort Lauderdale Area• Responsible for welcome guests and assisting them at all times during the cruise.• Promoting entertainment activities.• Organising and presenting a varied daytime and evening international entertainment programme (sport, fitness, games, quizzes, shows, galas, etc.).• Responsible for stages and performs entertainment shows/acts.• Responsible for actively interacts and socialises with all guests.• Responsible for handles complaints and queries.• Ensuring that the content and entertainment activities are professional and non-offensive to the audience.
Caroline Menezes Clemente Education Details
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Commercial Sales Management - Specialized Sales, Merchandising And Marketing Operations -
Business Administration - Entrepreneurial Studies -
Tourism, Hospitality And Events
Frequently Asked Questions about Caroline Menezes Clemente
What company does Caroline Menezes Clemente work for?
Caroline Menezes Clemente works for Eleventy World Srl
What is Caroline Menezes Clemente's role at the current company?
Caroline Menezes Clemente's current role is Business Management | Administration | Customer Support.
What schools did Caroline Menezes Clemente attend?
Caroline Menezes Clemente attended Pontifícia Universidade Católica Do Rio De Janeiro, Ibmec Business School, Centro Universitário Da Cidade.
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