Caroline Smith Email & Phone Number

Wigan, England, United Kingdom

United Kingdom

Wigan, Greater Manchester, United Kingdom

St Helens, Merseyside, United Kingdom

High street retail banking, with over 320 nationwide branches and turnover of £810million Manage a sales team of 10 through regular 1:1´s and performance reviews whilst ensuring customer service standards are of the highest quality.Manage a team of 18 introducer´s across the Manchester and Pennines District in a key product line.Ensure that my immediate sales team are updated of any changes to policy and procedures along with ensuring that their product knowledge is of the highest standard.Managing staff rotas, flexi time and holidays within my own branch.Overview and observe my adviser KPI reviews.Continually exceeded monthly personal sales targets, helping the team to perform over target in my first year, leading me to promotion to a larger yet struggling branch.Full review and restructure of new branch to capitalise on the strengths of individuals and to bring back exceptional service.Continued devotion has led to current branch exceeding targets for the first time in over 7 years.

Ensuring customers banking and financial needs were met.Lead by example by gaining own business through proactive activities.Meet daily, weekly, monthly and annual targets across key lines.In 2011 invited to the Bank wide Ovation Ceremony for outstanding performance in both sales and service.Was appointed a dual role as Adviser and Manager of Bolton branch as I had consistently proved myself through my results and coaching techniques.

High Street Local BankServing customers with financial transactions and account queries.Balancing and maintaining a cash till.Work with the rest of the sales team to provide business to the advisers.Within 6 months I was promoted to a Level 4 enabling myself to open accounts for customers.

Cemap, Cemap

CeMap Level 1

Certificate Of Higher Education, Paediatric Nursing

with placements at Pendlebury and Booth Hall Children´s Hospitals

Education record

Maths (B), Biology (C) & Chemistry (D) - A/S Psychology (B)

Education record

with grade A & B