Caroline Schwark Email and Phone Number

• Analyzes and prepares clinical trial contract projects to support external client facing projects and study schedules, including demonstrating to customers a solid understanding of contractual project content, needs, and requirements, in support of study protocol and data collection compliance.• Negotiates, communicates, interfaces, supports, and builds collaborative relationships with external entities utilizing strong technical writing, a demonstrated understanding of the clinical trial start-up process, and a positive attitude, with emphasis on aligning project delivery plans to meet project team and customer study dates and project delivery schedules.• Monitors and analyzes complex contractual project statuses to identify potential risks and mitigations, escalates risks mitigation actions to leadership and stakeholders, and follows through on resolutions, including making timely decisions using sound judgment and strong initiative.• Develops, reviews, revises, and negotiates other research-related agreements to mitigate legal risk for customers, updates and manages internal and external resources, and associated documents for external client policies and procedures.

• Analysed client clinical trial documents for consistency with external clients’ preferred contract guidelines and internal policies• Redlined and negotiated updates to complex legal agreements, per internal and external entities agreements• Reviewed and altered deliverables individually, elevating concerns to managers as needed• Collaborated with coworkers in a supportive team environment to analyze and identify internal and external quality concerns• Determined options for resolution of internal and external issues, including review of and updates to agreements with clinical research organizations and pharmaceutical study sponsors, based on clients’ preferred contract guidelines and internal policies• Independently managed multiple assigned projects, priorities and timelines• Discussed project issues with coworkers using effective verbal and written communication• Prioritized accurate entry of data and information into FDA regulated database with close attention to detail• Identified potential legal and/or business issues in external clients’ research-orientated contacts, and implements appropriate updates with coworkers via negotiation skills and Microsoft Office Suite• Maintained established metrics and highly accurate work products using a goal-orientated approach• Contributed to database updates process improvement via collaborative UAT testing

• Collaborated with 1 to 15 usher supervisors and ushers in customer service and hospitality• Led and assisted with discussions about event requirements, appropriate language, and employee compliance with university, facility, and event policies and procedures• Served as the head customer liaison and venue manager during on-site events• Oversaw facility and event logistics, including set-up, stage direction and communication, event staff supervision, and event breakdown• Ensured institutional policies and procedures are followed during all events, including social and facility rental events• Helped maintain professional relationships with Center for the Arts clients, staff, and students through outstanding hospitality and customer service• Informed and ensured compliance with COVID-19 guidelines and protocols in accordance with the Center for Disease Control and Prevention and Virginia Department of Health• Coordinated the proper placement of COVID-19 related safety equipment in venues• Facilitated conflict resolution and creative decision making to maintain professional standards across all events• Prepared and maintained inventory supply• Prepared operational reports after events conclude, including post event feedback and inventory order requests

• Supervised 1 to 6 ushers in customer service and hospitality, including discussions about event requirements, appropriate language, and employee compliance with university and venue policies and procedures• Served as a customer point of contact during events, greeting guests in a courteous and professional manner• Assisted with conflict resolution and creative problem-solving to maintain professional standards across all events, and prepares reports as needed

• Scheduled and coordinated ensemble rehearsals and performances utilizing strong verbal and written communications and organizational skills, including developing and refining procedures for COVID-19 policies and maintaining pre and post event communications• Communicated with over 60 ensemble musicians, directors, and management staff in the George Mason University School of Music regarding logistics, including barrier and seating plans and event program production• Responded to student and staff phone calls, emails, and follow-up questions, as well as directed and distributed inquiries to appropriate faculty and staff• Managed and maintained data entry through spreadsheets, database software, and a numbered folder system• Archived and recorded the entry of materials, files, and records via copiers and printers• Supervised and assisted with hiring, training, directing, and on-boarding new staff members into university payroll

• Worked with other Center for the Arts staff members to provide exceptional customer service and hospitality• Attended discussions about event requirements, professional standards, and appropriate language• Served as a point of contact between customers and the Center for the Arts during events• Greeted customers in a courteous and professional manner• Assisted with conflict resolution and creative problem-solving to maintain professional standards across all events

• Assisted COVID Compliance Manager with ensuring COVID-19 compliance in accordance with guidelines from the Center for Disease Control and Prevention and Virginia Department of Health• Maintained Foundation, federal, local, and union policies and procedures for social distancing, COVID-19 testing, contract tracing, and the use of masks throughout performance venues and rehearsal spaces• Tracked and recorded daily health questionnaire results through spreadsheet and survey administration software• Communicated with other staff and personnel about modification to policies and procedures in response to changing guidelines from the Center for Disease Control and Prevention and Virginia Department of Health• Assisted with inbound and outbound shipments, and responded to ad hoc staff and patron requests

• Taught basic components of saxophone playing and progression to greater difficulties of music and techniques• Maintained schedules and budgets for payment, rehearsals, and performances• Developed business relationships with Fairfax County Public School teachers, parents, and students through effective interpersonal customer service

• Instructed instrumental small group and full-band classes with ensembles ranging in skill levels from beginning band students to students with five to six years of experience• Assisted other teachers, parents, and students through one-on-one customer service• Taught general ensemble technique to all woodwind instruments