Assist and serve investors and financial advisors through telephone communication at privately held, international investment management company.- Includes seven-month internship in Knowledge Management as a technical writer for web-based, internal job aid for call-center associates.

Executed strategy, development and implementation of news and advice content published and marketed in multiple digital channels.• Led collaboration across lines of business to identify, plan and deliver appropriate solutions to deepen member relationships and strengthen brand.• Oversaw the development of educational and product-driven content-marketing projects through collaboration with business clients, communication partners, internal and external experts, and freelance writers and… Show more Executed strategy, development and implementation of news and advice content published and marketed in multiple digital channels.• Led collaboration across lines of business to identify, plan and deliver appropriate solutions to deepen member relationships and strengthen brand.• Oversaw the development of educational and product-driven content-marketing projects through collaboration with business clients, communication partners, internal and external experts, and freelance writers and contractors. • Project managed simultaneously three enewsletters focused on personal finance, retirement and homeownership. Collaborated with social media team to promote and deliver content and enewsletters.• Created and implemented process to ensure quality control and error-free projects. Show less

For more than 10 years, project managed quarterly, consumer-finance publications for ages 8 to 24. In addition to building brand loyalty in advance of decision-making years, the publications’ mission was to educate youth about financial literacy topics that affected them today and in the future.• Developed concept and implemented publication for teens.• Led and directed third-party vendors, including freelance writers and design firms.• Planned and executed events to interact with… Show more For more than 10 years, project managed quarterly, consumer-finance publications for ages 8 to 24. In addition to building brand loyalty in advance of decision-making years, the publications’ mission was to educate youth about financial literacy topics that affected them today and in the future.• Developed concept and implemented publication for teens.• Led and directed third-party vendors, including freelance writers and design firms.• Planned and executed events to interact with students in formal and informal settings. These included regular visits to primary-grade schools, college campuses, military academies and ROTC programs.• Engaged targeted audiences to promote youth publication content, create reader and parent panel community and solicit feedback through email and phone contact and social media tools, including Facebook and Twitter. Show less

As an editor/managing editor/design editor at the San Antonio Express-News, I project managed two publications, a Sunday magazine and a tourist publication, from start to finish. — Led the concept and theme development by collaborating with marketing and communication partners.— Determined the specific content direction. Directed staff of designers and editors and third-party vendors, including writers and photographers, on direction of content and design of publications.—… Show more As an editor/managing editor/design editor at the San Antonio Express-News, I project managed two publications, a Sunday magazine and a tourist publication, from start to finish. — Led the concept and theme development by collaborating with marketing and communication partners.— Determined the specific content direction. Directed staff of designers and editors and third-party vendors, including writers and photographers, on direction of content and design of publications.— Assigned, edited, rewrote and shaped content.— Write headlines, photo captions, proofed and fact-checked.— Directed and reviewed layouts from designers.— Released final designs and content to the printer. Show less

Edited news, feature and travel articles for AP style, consistency and accuracy. Wrote cutlines and headlines.Projects included:— Makeup editor, approving and releasing final pages for press run. — Backup wire editor. Updated wire service content for special Desert Storm coverage 1991.— Copy editor for Sunday tabloid, first complete magazine designed/editor/produced on Mac by the Light's editorial team.

Wrote news and feature articles, covering Houston personalities, area city councils, school districts and police departments.