Caroline Teixeira

Caroline Teixeira Email and Phone Number

Structural Project Consultant | Corporate PMO @ Vivo (Telefônica Brasil)
São Paulo, SP, BR
Caroline Teixeira's Location
Greater São Paulo Area, Brazil
About Caroline Teixeira

A professional with over 15 years' experience in the market, she has led the structuring and governance of projects, defining models of action, methodologies, and team journeys, leading up to 200 people simultaneously, always focused on performance and operational efficiency.Worked on everything from Project Planning, Schedule Management, Delivery Sprints, and Approvals/Tests, to Budget Management, Building Briefings and Interfacing with all the company's strategic areas, assessing risks, opportunities and deviations.Currently Project Consultant | PMO at Telefônica Vivo, responsible for the company's Structural Projects, leading fronts for M&A, New Technologies, Regulatory Affairs, Channel Management, Processes & Quality, and Financial Projects, with emphasis on the Vivo and Oi Integration, Vivo One Tool (sales X credit integration), Management of Critical Cases in Regulatory Channels, with a peak of +R$ 70MM in financial savings.Additionally, she has worked in the areas of Marketing & Consumer Insights, working with Product Development, Market Research, analysis of the “Voice of the Customer” and its reasons for contact, Portfolio Go to Market, Brand Integration processes (products, processes and systems).A journalist by degree, she also has an MBA in Business Management (BSP). As for languages, she has advanced English.Results-oriented, supports companies in building high-performance teams and brands.

Caroline Teixeira's Current Company Details
Vivo (Telefônica Brasil)

Vivo (Telefônica Brasil)

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Structural Project Consultant | Corporate PMO
São Paulo, SP, BR
Website:
vivo.com.br
Employees:
22006
Caroline Teixeira Work Experience Details
  • Vivo (Telefônica Brasil)
    Structural Project Consultant | Corporate Pmo
    Vivo (Telefônica Brasil)
    São Paulo, Sp, Br
  • Vivo (Telefônica Brasil)
    Structural Project Consultant | Corporate Pmo
    Vivo (Telefônica Brasil) Nov 2021 - Present
    São Paulo, Brasil
    As a member of the New Business & AI department, acts as Corporate PMO for Structural Projects, defining models for each demand, structuring/managing schedules, implementations, and the performance of each of the fronts, impacting over 10K people throughout the company.Highlights include Financial, Technology, Customer Experience and Mergers & Acquisitions projects, such as the Oi Telecom acquisition, RGC implementation, among others.Key activities:+ Strategic planning of the Project Portfolio+ Definition of the methodology for each of the fronts+ Managing schedules, approvals and performance+ Leading the Oi client transfer project (M&A of +R$ 16BI)+ Still on the purchase of Oi, analyzed/monitored coexistence models between the two brands+ Structuring and implementing the RGC (General Documentation Regulation)+ On top of the RGC, analysis/review of service models, finances, products, communication, etc+ Mapping and reviewing processes on an ongoing basis+ Presenting results to executive leadership+ Squad leadership
  • Vivo (Telefônica Brasil)
    Project Consultant | Business Efficiency
    Vivo (Telefônica Brasil) Jan 2017 - Oct 2021
    São Paulo, Brasil
    As a member of the Transformation & Customer Experience Board, she worked with Sales Project Management, Legal & Regulatory, M&A Processes, among other fronts, defining methodologies, controlling budgets, and end-to-end delivery sprints.Highlights include the structuring and implementation of Vivo One, a convergence tool between the Collections and Sales areas, generating additional revenue of +R$ 70MM; as well as the M&A process between Vivo & GVT.Squad leadership.
  • Sky Brasil
    Project Specialist | Customer Experience Projects, Critical Cases
    Sky Brasil Jun 2014 - Jan 2017
    São Paulo, Brasil
    Specialist in responsible for Second Stage Service Projects (Critical), involving ANATEL, PROCON, Reclame Aqui, JEC, among others, he led +30 fronts for the efficiency of the entire customer relationship journey, reducing the volume of complaints on these channels by 50%.Key activities:+ Analysis of the company's entire customer relationship journey+ Looking at the results of complaints in second resort+ Cross-checking complaints VS opportunities in the processes involving company X customer+ Building project proposals, planning schedules, Sprints, Deployments, Performance+ Interfacing with all the company's strategic areas to deal with the ''Cause X Root'' of complaints+Presenting results to leadership
  • Vivo (Telefônica Brasil)
    Marketing Project Consultant
    Vivo (Telefônica Brasil) Feb 2010 - Mar 2012
    São Paulo, Brasil
    A member of the Marketing team, she has worked on:+ Product launch projects+ Analyzing the market, trends and competitors+ Looking at the entire customer journey, mapping risks and opportunities+ Daily monitoring of sales performance, process efficiency, people, etC
  • Vivo (Telefônica Brasil)
    Marketing Analyst | Product Projects & Market Research
    Vivo (Telefônica Brasil) Oct 2008 - Feb 2010
    São Paulo, Brasil

Caroline Teixeira Education Details

Frequently Asked Questions about Caroline Teixeira

What company does Caroline Teixeira work for?

Caroline Teixeira works for Vivo (Telefônica Brasil)

What is Caroline Teixeira's role at the current company?

Caroline Teixeira's current role is Structural Project Consultant | Corporate PMO.

What schools did Caroline Teixeira attend?

Caroline Teixeira attended Bsp - Business School São Paulo, Universidade De Mogi Das Cruzes.

Who are Caroline Teixeira's colleagues?

Caroline Teixeira's colleagues are Mariana André, José Edmar Viana De Mesquita, Wemerson Silva, Ednaldo Telefonica, Vitória Soares, Barbara Karen, Miguel Gleason.

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