Carol Mccarthy Email & Phone Number

Joppa

Mountain Branch Golf Course in Joppa is a beautiful and interesting course located on Moutnain road. Open to the public for individual play and golf outings of any size.A fabulous clubhouse and Grille & Pub for a la carte dining, and private rooms to accomodate your small meeting to the most extravagant wedding.Visit our website for more information on making every occassion memorable by making it Mountain Branch. www.mountainbranch.com

I managed the event sales and operations division of the business and was accountable for the division budgets, menus, recruitment and training and day to management. I sold the site facilities, which included a River House and outside Pavilion, for private parties and special events, golf outings on a world class 36 hole golf course and many high profile charity events. With the food and beverage operation I was responsible for costing menus and profitability of the onsite food facility, course beverage carts and on course grill.

I was employed at Mountain Branch to take responsibility for increasing the revenues of all special events. I increased the business dramatically in my time there by developing a marketing and networking plan structured to reach out to prospects, past clients and club members and convince them of the quality of the facility and the services available to them to meet their event needs. I was aggressive in my prospecting following which I worked very closely with the customer helping them plan their event including details such as menus, flowers, transport and budgets as well as arranging entertainment for their event. I personally managed the event (and staff) to ensure the customer experience was of the highest caliber. I never failed to meet my sales budgets and personal goals in my time there.

I owned and operated a travel agency where I took responsibility for managing day to day operations, sales and marketing, client liaison both individual and group accounts, and finance. Following the tragedy of 9/11, we suffered a major decline in business and I decided to return to the hospitality industry.Relevant Experience and TrainingWorked for Southern Suns Hotels in South Africa in a supervisory capacityWorked for Stakis Hotel Group in Scotland. Largest independently owned hotel and steakhouse group in the UK (at the time). Trained in management and instructional techniques and qualified as a certified trainer.Worked in various capacities for British Airways in London, one of the world's gold standard companies. My advancement and training included the following:Advanced customer service training during B.A.'s multi million pound marketing initiative "Putting People First" This was a major corporate strategy designed to take customer service beyond anything achieved in the airline industry at that time."Winning the Customer" training included sales and marketing strategies together with advanced customer service from a management perspective. I was selected for this training in preparation for my career advancement.I was selected as only one of 80 people throughout the UK to participate in an 18 month Open University program. The course content included management techniques, quality customer service, modern language, sales.Selected to join the British Airways Marketing and Promotions Team, a very select group within the business. I was trained in the process of planning and managing events for many high profile functions and promotions. I dealt with Royalty and VIP's, Heads of State, Senior Government officials, Captains of Industry and the General Public. In addition I handled press affairs for those events with which I was involved. This position entailed working all over Europe as well as events in Japan.

Relevant Experience and TrainingWorked for Southern Suns Hotels in South Africa in a supervisory capacityWorked for Stakis Hotel Group in Scotland. Largest independently owned hotel and steakhouse group in the UK (at the time). Trained in management and instructional techniques and qualified as a certified trainer.Worked in various capacities for British Airways in London, one of the world's gold standard companies. My advancement and training included the following:Initial six week training in customer service, safety and first aid, personal grooming, quality control and standards.Advanced customer service training during B.A.'s multi million pound marketing initiative "Putting People First" This was a major corporate strategy designed to take customer service beyond anything achieved in the airline industry at that time."Winning the Customer" training included sales and marketing strategies together with advanced customer service from a management perspective. I was selected for this training in preparation for my career advancement.I was selected as only one of 80 people throughout the UK to participate in an 18 month Open University program. The course content included management techniques, quality customer service, modern language, sales, marketing, psychology and social studies.Selected to join the British Airways Marketing and Promotions Team, a very select group within the business. I was trained in the process of planning and managing events for many high profile functions . I dealt with Royalty and VIP's, Heads of State, Senior Government officials, Captains of Industry and the General Public. In addition I handled press affairs for those events with which I was involved. This position entailed working all over Europe as well as events in Japan.

Business, Business, English, Marketing

World travelled, worked with major hotel chains in Scotland and South Africa. Specializing in event sales and marketing.

Business Studies, Specializing In Hospitality And Marketing