Carolina Lopes Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, Condado De Dublin, Irlanda

Upland Software (NASDAQ: UPLD) helps customers increase revenue and reduces costs with a powerful cloud software library that provides choice, flexibility, and value.Implementation Consultant for Upland PSA (Professional Services Automation)• Provide services that include new implementations, addition of features, business strategy re-alignment, and other activities. • Gather and analyze customer requirements as well as translating underlying business needs to solution architecture.• Design system configuration and custom reporting for clients.• Data Migration. • Go-live planning, support of User Acceptance Testing, and guidance through an incubation period after go-live.• Application of in-depth product knowledge and best practices.• Collaborate with various cross functional teams to define and determine technical requirements.• Participation in organizational projects outside of my immediate team.

County Dublin, Ireland

BWG Foods is a leading retail and wholesale business. It owns and operates the SPAR, EUROSPAR, MACE, Londis and XL brands in the Republic of Ireland, working in partnership with independent retailers with more than 1,000 stores serving local communities right across the country.• IT Lead implementing BWG's Microsoft CRM solution.Main activities as IT Lead for the MS project: • Oversee project progress and provide updates to BWG's Leadership team on a weekly basis, including updates about project budget and schedule. • Translate BWG's business requirements to the technical MS implementation team. • Manage the data migration plan. • Lead daily Stand Up meetings with the project team to follow up on tasks, deadlines and risks. • Oversee User Acceptance Test and Training across different departments. Other regular activities that were part of my role as IT Project Implementation Analyst:• Strong communication with multiple areas of the company to provide smart IT solutions focused on process improvements.• Lead discovery sessions with large groups of stakeholders to define the scope and objectives of the project.• Manage the relationship with third party companies in order to successfully implement projects deployed in partnership with external consultants.• Manage the BWG Foods MS CRM system, providing training and support to end users.• Work on the implementation of IT Wholesale Projects (Supply Chain/Warehouse Projects) E.g. System version upgrades.• Strong participation in all year IT compliance projects.• Create test scripts and sign off documentation for UAT.• Create spreadsheets, reports and process maps documentation in order to facilitate implementation of projects.• Deliver professional training and workshops to end users of the company’s main system and other platforms used by BWG.

Porto Alegre E Região, Brasil

Youcom is a fashion brand with a lifestyle inspired by the young urban. It has more than 100 physical stores in all regions of Brazil, in addition to an e-commerce that serves the entire country. Youcom is part of Lojas Renner S/A, a fashion and lifestyle ecosystem connected to their customers through digital channels and more than 600 stores in Brazil, Argentina and Uruguay.• Key business user on the implementation of Oracle EBS Finance: • Lead discovery sessions with third party consultants in order to gather all the business requirements for a successful implementation of Oracle EBS Finance. • Main point of contact between external implementation team and internal stakeholders. • Ensured the project was delivered on time and on budget. Other main priorities as a Project Analyst: • Delivery excellent project pitches to a selective board to secure CAPEX approval.• Creation of strong business cases to support implementation of annual portfolio of projects. • Relationship management between the business and third party companies. • Work as a bridge between the business and the IT department as well as between the business and external companies to ensure project requirements were understood by all parties involved. • Manage timelines and budget of the portfolio of projects.• Create monthly reports to update the leadership team on the progress of the portfolio of projects.

Porto Alegre E Região, Brasil