As a Quality Lead at TELUS Digital, I leverage data analysis skills to optimize business processes and ensure quality metrics are met. With over 4 years of experience in quality control, I have a keen eye for identifying and resolving issues, enhancing user experience, and driving automation.I am proficient in using data visualization tools, such as Looker and Power BI, to create insightful reports and dashboards. I am also adept at collaborating cross-functionally and providing end-user support and training. I am passionate about learning new technologies and applying them to solve strategic business challenges and improve customer satisfaction.