Carol Stennett Conover Email & Phone Number

United States

Teaming up with clients across various markets to find their "Gandalf Factor", partnering with them in creating strategic vision, building meaningful roadmaps, designing experiences and inspiring enterprise teams to achieve business results.While at Slalom, I have had the privilege of...•Leading business case development for digital products including revenue projections and cost calculations•Prototyping Feel Commerce, an immersive multi dimensional method of online shopping intended to elicit desired brand emotion•Leading teams through Product Operating Model and Agile enterprise transformations, including defining products and strategic product roadmaps•Guiding product teams in identifying their vision, mission and value propositions for their products•Serving as an interim Sr. Director of Product Management for Fortune 70 enterprise•Partnering with executive leaders to create multi-year strategic vision and plans •Leading the Digital Marketing portion of an enterprise-wide full stack re-platforming effort including a migration to a new CMS•Leading 100-person-sized cross functional teams to design, architect develop and market post M&A strategic products

Saint Louis, Mo

Focused on treating students as customers of their educational experience, consisting of student apps and student-educator engagement tools.

Greater St. Louis Area

•Co-designed and led 2016 strategic program leveraging Product Management and Agile principles for gains in maintaining compliance and reducing security risk•Applied product management principles to implement new enterprise solutions including data tokenization•Partnered with enterprise business units to evaluate and redesign business processes to target PCI security issues, reduce risk and maintain industry compliance•Spearheaded rollout and internal adoption of an enterprise data tokenization solution to secure first of many data warehouse, winning U.S. Bank 2015 Platinum Shield Recipient recognition

Greater Seattle Area

Client-Focused Accomplishments to Date:•Managing Strategic PCI security program to assess As-Is processes to inform implementation of To-Be process improvements using product management and Agile development principles•Assisting with global IT security assessment to inform action and budget investments for 2013 with a focus on data security•Composed portfolio business case for new product development in support of pharmaceutical company objectives through 2013•Simultaneously led new and sustaining development teams for pharmaceutical client to realize strategy-based product objectives leveraging Agile development methodology•Designed roadmaps and release plans for 2012 strategic initiatives•Established sustaining bug tracking, prioritizing and resolution process•Researched optimization opportunities, such as re-architecture needs, in support of corporate operations cost savings and sales objectives•Developed and executed market research plans to identify future technology offerings for 2013•Developed end of year report for IT organization of Fortune 500 financial services company

Greater Seattle Area

Accomplishments:•Conducted market research, quantitatively and qualitatively, to inform future product offerings targeting user retention, new user acquisition and increased monetization•Developed business case and technical prototype to increase subject-specific query revenue by up to 80%•Presented core search roadmap and development initiatives to established and potential customers•Identified core search goals and strategy for year of 2011 and plans for growth in 2012 including roadmap through 2013•Composed market requirements documents (MRDs) and managed development of features with engineering team to bring products to market•Investigated buy, build or partner opportunities for required platform components such as query intent recognition•Designed and conducted A/B testing for optimal user experience and monetization on search properties•Negotiated agreements with third-party partners and designed user experience for subject-specific queries to increase user retention and increase monetization

Greater Seattle Area

Accomplishments:•Co-Product Owner of core platform re-architecture project -Co-authored business case, requirements and release plan -Prioritized feature set based on corporate goals and strategy -Developed and prioritized product backlog and acceptance criteria -Worked daily with development team to realize requirements•Product Owner of existing product extension development project -Wrote business case, requirements and release plan -Proposed pricing structure -Worked daily with development team to realize requirements -Designed and executed beta testing program -Led cross team education for release preparation including Sales, Marketing and Consulting Services•Internal subject matter expert on review workflow supporting Analytics technologies Document Mapper for Ringtail, Mines and Cubes -Served as product expert in sales support role, conducting live demonstrations of product features for sales of Ringtail and service-based offering Acuity -Communicated Analytics and review workflow feedback from users to product owners for inclusion in product roadmap planning -Served as on-site review consultant from November 2010 to February 2011 on litigation matter, setting up reviews and troubleshooting software issues in Ringtail•Conducted Sales demonstrations of current, new and in-development products for new and existing customers•Co-hosted web seminars and conference sessions with Marketing presenting product offerings and value propositions•Designed and executed first formal beta testing program -Resulted in first sales of product and marketing testimonial•Development and execution of go to market strategy for first post-acquisition merged product offering•Evaluated new product opportunity for new target market segment -Conducted new market research and wrote business case, recommending against pursuing the opportunity•Negotiated third-party OEM license agreement

Huntsville, Alabama Area

Accomplishments:•Conceptualized new user-centric web-based faceted and visual search product, including writing requirements, gathering sales projections, establishing pricing/packaging and executing sales readiness•Advanced user-centered design methodology with new products and product enhancements•Introduced Human-Computer Interaction concepts including user centered design, prototype/usability testing processes and methodologies•Developed and validated user personas for web-based faceted and visual search product•Led marketing and Engineering teams in search technology solution evaluations •Worked with Engineering on product development, direction and future release planning•Analyzed, reported and presented testing conclusions for incorporation into user-centered product development and enhancements•Traveled to customer sites for prototype review, feedback and product promotion/education via focus groups and one-on-one interviews with library staff and their users•Conducted market research and competitive intelligence on search technology•Negotiated/maintained third-party contracts and relationships•Recommended and prioritized user-friendly enhancements to existing third party products•Presented at conferences and tradeshows promoting the company’s products, services and overall vision in the search landscape

Huntsville, Alabama Area

Product Specialist in implementation of federated search, openURL and portal technologies

Greater St. Louis Area

Project Manager specialized in delivery of federated search, open URL and portal technologies

Greater St. Louis Area

Mis/Mls, Human-Computer Interaction

B.S., Psychology

A.S., General Studies

Activities and Societies: Broadcasting Program