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Email: csstickney@earthlink.net Sales Operations / Software Implementation / SalesAn established Sales Operations / Account Management Professional with proven track record providing ongoing sales support to high-value accounts and internal customers, consistently exceeding established goals and performance metrics. Leverages expert-level ability in software implementation, project management, process improvement, and reporting for web initiatives or new business systemsA strong work ethic, integrity, initiative, and enthusiasm are the cornerstones of my career, and I'm a team-player and relationship-builder, committed to exceptional customer service and operational excellence. Besides being a quick learner who can "hit the ground running", I'm a strategic thinker and analytical problem-solver with extensive experience in change management methodologies and revenue maximization.Performance Highlights: * Managed 25+ branch ERP conversions, & spearheaded multiple centralization efforts for national wholesaler; conducted successful 2-year pricing improvement project for 400+ employees* Increased B2B sales 55% for world’s largest electrical distributor* Generated 2% incremental revenue increase via lead development for Tax Acquisition sales team* Top performer on tax software Research & Learning team, achieving 195% FY 2014 revenue goal Specialties: Operations Management ▪ Training ▪ Business System Implementations ▪ Software Sales ▪ Territory & Account Management ▪ Sales Support ▪ Lead Generation & Qualification ▪ Revenue Maximization ▪ eCommerce ▪ Process Improvement ▪ Pricing ▪ Negotiation ▪ Procurement ▪ Customer Satisfaction ▪ Problem Solving ▪ Performance Reporting ▪ Microsoft Office - Outlook, Excel, Word, PowerPoint, Access ▪ SalesForce.com
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Sales Support Analyst, Commercial ServicesHilton 2018 - 2020Dallas/Fort Worth AreaManaged implementation of myTrailhead Salesforce learning platform, acted as Team Lead for data cleansing initiatives, and provided Sales Support for 700+ global sales team at one of the largest hospitality companies in the world.• Created and uploaded comprehensive instructional content in both English and Mandarin to myTrailhead, Hilton-branded version of Salesforce’s Trailhead product, mapping learning paths and publishing all releases; deployed on-time early March 2020.• Effectively administered Governance & Support Team Account Hierarchy project, conducting on-line research and collaborating with Account Guardians globally to streamline major account configuration in Salesforce CRM. • Completely eliminated Account/Contact Request and Case backlog, by liaising with users to facilitate issue resolution; assisted with ongoing queue maintenance and account approvals. -
Research Analyst, Business Development1St Global 2016 - 2017Dallas/Fort Worth AreaProvided data analysis for database development project and conducted web market research on prospective customers for the largest independently owned wealth management partner for accounting and legal firms.• 75% ahead of schedule in wealth management research phase of project before contract ended. Phase 4 increased number of 2+ partner CPA firms in Salesforce CRM platform by 24%.• Utilized advanced Excel skills to validate and qualify PFS prospects for Business Development Consultants.
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Sales Consultant, Research & LearningWolters Kluwer, Cch 2014 - 2015Irving, TxDriving profitable sales growth of active intelligence, agile systems, and integrated workflow solutions to new and existing accounts for the Tax, Accounting, and Audit Software Sales Channel.• Consistently demonstrated ability to learn quickly, then present features, benefits, pricing, intended use, value proposition, and competitive position for Research & Learning, on-premise and Cloud-based Tax Preparation Software Suites, and Engagement Management products to Accounting Professionals.• Achieved 195% FY2014 revenue goal by matching specific needs of Accounting Professionals to best fit on-line Tax and Accounting Research packages, conducting Webex demos and providing trial subscriptions as needed; Top Performer on Research & Learning Team.• Successfully managed 5 state sales territory, utilizing SalesForce CRM system extensively and effectively; attained top tier of Q4 “Empty the Tank” sales contest. -
Sales Consultant / Sales CoordinatorIntuit 2009 - 2013Dallas/Fort Worth AreaResponsible for qualifying prospective customers, nurturing and converting leads, and assisting Tax Online sales group for Accounting Professionals Division (small business and tax software).• Generated 2% incremental revenue increase by developing new sales prospects for Intuit Tax Acquisition pipeline utilizing competitive gap closer campaigns and software evaluation leads; 16.1K calls, 1.5K leads generated, ~36% conversion rate, achieved 153% FY 2013 revenue goal.• Delivered on 97.6% tax renewal goal by performing consultative sales and upselling client accounts, successfully managing 250 accounting and tax customers while Territory Account Manager was on extended medical leave.• Selected by senior executives for Territory Account Manager “Hunter” project for APD Sales; collaborated on creation of scorecards, scripts, databases, and handoff process during pilot program which resulted in 37% prospect to managed account conversion.• Generated a 15% revenue increase during 6 six month TPS order management process-improvement pilot, providing on-the-job coaching and classroom training to address roadblocks. -
Ecommerce ManagerRexel 2001 - 2008Dallas/Fort Worth AreaOversaw/conducted requirements-gathering, functional specifications, testing and implementation, promotion, training and support, and documentation of U.S. eCommerce initiatives for world’s largest electrical distributor. Produced comprehensive quarterly reports for executive management, as well as Paris headquarters, on all U.S. eCommerce initiatives. • Achieved multi-million dollar eCommerce sales volume increase as a result of targeted marketing campaigns and collaboration with developers, salespeople, field management, and customers, creating new transactional websites and improving functionality of existing sites across 7 legacy systems.• Successfully implemented numerous electronic pricebook, eCatalog, vendor-managed inventory, and website integration / punchout projects for both national and key accounts.• Acted as business coordinator for successful EDI VAN conversion and outsourcing project in which entire 300+ trading partner community was transitioned to Sterling Commerce within 6 months.• Liquidated $1.2M+ in dead inventory and sold $200K in new material on company’s eBay store, leading effort to setup, launch, and manage on-going company-wide auction initiative. -
Ecatalog Content Development / Operations Support MgrSourcealliance.Com 2000 - 2001Morrisville, NcManaged eCatalog Content Development project for B2B eCommerce startup (electrical vertical), as well as reorganizing and leading a 12-person content management department.• Successfully integrated more than 1.1M categorized and attributed products into the company website and distributor storefronts.• Generated customized eCatalog extracts for national account customers in (XML, CIF, Excel) for Ariba, Commerce One, and Requisite applications.• Prepared customized web-based transactional report templates, in addition to designing and producing Sales Projections / Customer Engagement reporting for National Account Managers.
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South / West Region Operations ManagerAll-Phase Electric-Ced 1998 - 2000Burbank, CaProvided high-level management and support of general branch operations and all computer-related activities for one of the nation’s largest electrical wholesalers (36 branches, 400+ employees); Supervisory oversight for Strategic Alliance, Training, Direct Payables, and Rebating Departments.• Delivered multi-million dollar improvement to bottom-line over 2-year period by conducting on-going gross profit improvement projects that included sales force computer training, reporting, and competitive strategy development, as well as cost-side vendor negotiations.• Designed and implemented process improvement plans in branches region-wide which increased rebate revenue 20%, reduced freight expense 14%, and improved inventory accuracy 7%.• Drove business intelligence and customer support with ad hoc reporting on sales, usage, and vendor performance; conducted webstore demonstrations to assist with large sales presentations.
Carol Stickney Skills
Carol Stickney Education Details
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Psychology -
St. Joseph High School
Frequently Asked Questions about Carol Stickney
What is Carol Stickney's role at the current company?
Carol Stickney's current role is Sales Operations / Software Implementation / Sales.
What is Carol Stickney's email address?
Carol Stickney's email address is cs****@****ink.net
What is Carol Stickney's direct phone number?
Carol Stickney's direct phone number is +197238*****
What schools did Carol Stickney attend?
Carol Stickney attended University Of Michigan, St. Joseph High School.
What are some of Carol Stickney's interests?
Carol Stickney has interest in Education.
What skills is Carol Stickney known for?
Carol Stickney has skills like Sales Process, Sales Operations, Training, B2b, Leadership, Sales, Account Management, E Commerce, Process Improvement, Management, Strategy, Salesforce.com.
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Carol Stickney
Senior Legal Administrative Assistant - Strong Work Ethic | Ensures Confidentiality | Problem SolverGreater Kalamazoo Area1kalfound.org
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